Burger 21

I just got home from ordering my food to go I order a cheese burger with everything but onions and the burger sauce also got Sweet potato. I got kids tenders and fries I never got my sweet potato fries they gave me regular fries which where stale and cold. My burger was pink In the inside. I been here one time before and it was good today was terrible. It must be because staff was leaving and cleaning they didn’t care to make our food correct. I will never go back to this place again and if I do it wouldn’t be around this time. I didn’t go back because I had somewhere to be and I am so displeased and hungry. Always check your order before you go because this is the stuff that happens

Add-ons for burgers - like sauteed mushrooms and avocado - were charged but not added to the burger. The gluten free buns, fries and shakes were good but the burgers were room- temperature and the iceberg lettuce on the burger was wilted and brown. The manager refunded the price of the burger so 3 stars. Probably won't go back soon though, it's not worth the hassle to have to check everything was included in my order.

Just another overrated burger place. Our fries were hard and old tasting, even if they tasted fresh, they were just super bland anyway. The burgers seemed to have more effort put into toasting the buns than actually making a good burger. I finished my food because I was hungry, but honestly felt mad at myself for not just going to Wizard Burger. If you like blander tasting food, perhaps this place would be a good option for you, however if you desire flavor in your food, go elsewhere. I will say though, they make pretty great milkshakes.

this truck came as a treat for employees during Black Friday rush. The food was basically just SALT!! even the fries were barely edible. I got the black bean burger w no onions and yet, SO MANY ONIONS! ick. Like zero avocado and who even knows what happened w the aioli? What a waste. All day people were complaining about how salty it was.

Don't go at 4:00 p.m. and expect to get a good hamburger. That was not the case. The ambience of the facility is wonderful, beautifully decorated. Everything was just great in that sense. The hamburger that my friend and I ordered was dry, It was like a piece of cardboard. I asked for a medium Burger. It was so well done that it had shrunk to half the size of the hamburger bun. I sincerely believe that it was left over from the lunch crowd.

September 27th 2021, Latham, NY. The young girl that took our order was clueless, slow and pitiful looking. She had no idea what the seasonal burger was, nor made any attempt to find out. Fortunately my kids found the poster on the wall. This girl had a frown, looked miserable, etc. Food was great, though, as usual. The girl, however, shouldn’t interact with customers.