Mcdonald's

Cashier was rude after telling her I didn't hear her. She stated "I said it loud enough." I asked for her supervisor. The supervisor found it necessary to defend her actions and interrupted me multiple times while I was talking. Luckily I was able to identify that the supervisor didn't have any de-escalation skills so I ended the conversation. To management: train your supervisors better. They defend their staff to upper management, not to the customer. Defending them to the customer only escalates a situation. With the pandemic, loss of jobs, holiday stress, and civil unrest individuals in those types of positions need to understand why de-escalation techniques are so important. There are "active shooter" courses out there that would be extremely beneficial to your supervisors and employees in general.

Let's face it, you either like McD's or you really don't. Some are better than others, this one is in the middle. I eat here once in a while. They now conform to McDonald's any size drink for a dollar. That I really like. I tried the new honey BBQ chicken strips they have this visit. They were excellent. Otherwise they need more help here, but it's good quality, located in the food court of the mall.

Dont expect anything to be fresh. And forget about having your fries fully cooked. I work in this mall, and order often as a last resort. I will no longer be going there. Not once, but SIX times in a row over the last 2 months I have recieved undercooked fries. Oily, cold, floppy and disgusting without fail.

Okay now Im not going to say the Location but I will say I found a box cutter in my kids happy meal.Now I talked to head quarters and made it very clear that its not okay.Just look on your bag or box 1st please.Just in case some people think Im making it up.The person I talked to said it was their cutter it even has the ID # on it.