Roberto's Taco Shop

Mixed up our order again. 2 Sides of beans became bean burritos. Well done bacon in our breakfast burrito turned into a well done burrito with hard eggs. Won't go back for at least 6 months. Did you understand the order as you read it back to me. Is your cook unable to read your order. Get it together because that is poor service.

We stopped by this place on our way home to California. This place was disgusting. I ordered a chicken burrito and literally that is all it was, a whole chicken breast wrapped in a tortilla. There was no rice, no beans, no cheese, no pico de Gallo. I bit into it and I was like oh eventually I’ll get to the other stuff... but nope.

Do not come to this location if you are of colored skin. I order a carne asada quesadilla. We are good up to here. I am number 47. Time goes by I hear 48, 49, and 50. I go up ask the lady " sorry, did I miss my number?" She replies no your taken little longer. I thought it was odd but ok. So I hear 51, 52, 53.three of the orders are my colleagues who I am having lunch with. They ask how come I didnt get my order since I ordered well before them. So I ask how is it 6 orders comes out before mine including carne asada fries and two burritos combos? The cashier tells me my order takes longer to cook. I ask her longer than carne asada fries in which you need to fry the potatoes? She says yes. Now anyone who knows how to cook understands this is BS. Fries take anywhere from 3-6 mins depending on the thickness of the french fries. So I stated" so let me understand you correctly. You are saying all previous six orders called out takes longer than my one order ( heating up flour tortillas, heating up meat because Robertos shops always precook meat and warm it up on the grill, and melting shredded cheese takes longer than six orders? She says yes. At this point I am getting upset. So I sit down and my colleagues who are already eating asked where is your good. Now she calls two more orders up 54, 55. So I go back up to ask for a refund. She has an attitude and says " your order takes longer than other it isnt anything personal" I respond if it isnt how does 7 orders come out before mine which some are full meals. So she provides me a refund and I purchase things within fabulous Freddie's to eat. I go to the fabulous freddy manager and explain my grievances. 35 mins later the female at Roberto's ask me to come to the front. She explains she only takes the orders and she cannot cook, she put in the order, and give it to the cooks. That's her job. She also explains just talk to the manager and it was explained what happened to my order. "The cooks gave the rest of the pre- cook carne asada to other orders before making yours". She didnt know that happened until she called her manager by cell phone. They made an offer to remake it but my lunch time was up. I informed her that it would have been great if they realized this the first two times I inquired about my food, apologized, and then make the order. Instead I was given a BS story about how my food takes longer than seven other orders, it requires you to call a manager to conclude what happened, and then because I Yelp a review and talk to fabulous freddy manager is when you decided it was worth finding out what happened. Had this been a white person or a another Mexican would they have been treated the same? I dont think so. I would not recommend this eating establishment to anyone BUT fabulous freddy is great.

The food was good. However, the customer service was horrible. I tried to order a pick up and was placed on hold three times and I could hear the lady taking orders from people that were in front of her. When she got back on the phone, I had to repeat my order 5 times and then in Spanish and then again. She read it back and then hung up and never got my name for the pick up. When we picked up the order we told them what we ordered they said okay. We paid and left. Oops should have checked the oder first. One box was supposed to have 5 rolled tacos and only had 3 and another box had 5 rolled tacos and was supposed to have 10. This is absolutely ridiculous!!! We will never go to this location again!!!!!