Jimmy John's

Update: I ended up going in when I got off work to explain the situation and Madeline assisted me. She was very kind and welcoming. She was a huge help and very understanding to my frustrations. Her calm nature and ability to remediate the situation has left me in admiration. Thanks to Madeline, I will be back. I am leaving my original review ONLY because corporate/ franchise needs to be aware of how their general manager Dawn is treating people and potentially losing customers. Thanks to Madeline and the other gentleman there for saving a customer! For the GM: Completely awful! I ordered for delivery and they brought the wrong chips AND forgot an item! I called and the general manager Dawn was extremely rude and condescending! She did not listen and spoke extremely fast without letting me get two words in. Her only remedy was to credit my jimmy johns account which is odd because I DONT HAVE ONE! I ordered online as a guest at checkout so I don’t know what she thinks she would credit! She refused to refund me for the missing/ wrong items or redeliver the correct items. If this is how Jimmy Johns does business then I won’t go to any location at all!

Great customer service and incredible sandwiches. Today I ordered online and requested the wrong bread type. The staff were more than willing to correct the order and did so as I waited. This store is exceptionally clean too! Thank you for providing the best and having such a great group during these challenging times.