Whataburger

Worst customer service ever. The so called 'Manager' Mary is not fit for the job. She is combative, argumentative, and has no customer service skills whatsoever. After 20 minutes and 3 tries at ringing up my order correct l ran out of patience, canceled my order and walked out empty handed. They charged my card twice and I better get a credit for any charges. 😡 It's hard to believe she's a manager with that attitude 😜.

I took my family from California to try whataburger for the very first time at this location, i told the cashier about how they had this Ilusion that California had the best burgers and i was going to prove them wrong. The manager over heard and really went out of his way to make sure he delivered the best possible food, gave my mother in law a free apple pie and threw in what he thought was their best burger after we had already ordered. (His burger was everyone’s favorite too) i really tried leaving this review on whataburgers official website but i lost my receipt some time during our crazy trip. The food was absolutely amazing, but the way the manager and staff treated us was truly unreal. We’ve been to plenty of high end restaurants that aren’t as attentive as they were, he still approached us at the end of our meal and asked how we liked the food and chatted with us for a bit. They were without a doubt the highlight of the night. This review might be longer than it needs to be but I can’t stress enough how they made sure to show some Californians that Texas hospitality is a class of it’s own. They won them over and i get to keep bragging about how Texas is the place to be. Hope the staff gets to see this and know that they are very appreciated, thank you!!! 🙏🏽

They got my order wrong after I repeat it to the cashier a lot of times. They told me if I could pull over (which I did, I don’t mind that) I got my order asked the lady if I could have some ketchup and never brought it back. Got down to ask the other lady if she could bring me ketchup and she told me that she couldn’t I had to go inside and ask? 😂 What kind of service is this.