Primohoagies

The way my aunt, who is a senior citizen, was treated today was shameful. The owner and staff were completely disrespectful and unprofessional. They wrongfully accused my aunt of not paying for hoagie trays that she paid for in cash when she placed the order. She was in the store for 90 minutes over this nonsense. After watching store surveillance footage it was proven that she paid in cash. She paid in cash upon ordering to help a small business avoid a credit card fee and allow them to be paid upfront for the order. In return, she was laughed at and treated in a highly demeaning and disrespectful fashion. After all this, they had a hard time apologizing and the owner complained the entire time while reluctantly bringing the trays to her car, only after she had to ask for help. My aunt was highly upset about this all day and really our entire family was appalled by the event she described upon her return home. This is not a way to run a business. Good luck with this approach to customer service. My aunt is too kind of person to place a review like this. I did it for her because the general public has a right to know the morals and ethics of the owner of this business. Our entire family lives locally and none of us will be patronizing this business ever again.

Primo Hoagies is great and this location always delivers outstanding service! The recently hired young woman, Carmen, who took my order and rung me up was very friendly. The food is delicious & fresh every time. Very clean environment. Definitely recommend Primo for any event or if you’re just in the mood for a hoagie after work!