Chili's
43510 10th St W, 93534-6419 - Lancaster
Recommended by Sluurpy:
2025
2024
2021
#146 of 167 restaurants in Lancaster
Updated on
American
Southwestern
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
48/100
Data Completeness
61/100
Verified Dish
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Google Reviews
1
Google reviews
Went alone ordered one appetizer plate. Waited 35 minutes only for the waitress to tell me they mixed up the order. Brought me the nachos to at least tie me over until they fixed it, order was still wrong but I ate it. Customer service was very good, food was fine even though it was wrong. Be sure you follow up with your waiters/waitress to ensure the food is being prepared efficiently and correctly.
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Google
My husband and I arrived around 6pm. The wait was about 30 to 45 minutes, so we waited and got a table at 6:40pm. We recommend looking at the menu while you wait for a table on a busy day. It took an hour for our food to be brought out and we weren't too happy with some of itt. The salad had some old pieces of lettuce, the steak was not how we ordered it and the fries tasted stale. They did seem understaffed but they were polite and treated us well.
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Google
Where do I start!! I ordered curbside pickup which never happened. After waiting 15 mins for someone to come out. We finally had to go in to pickup our order. The food was cold. The broccoli wasn't cooked at all. The fries were hard. They forgot the salsa. It was soooo bad from start to finish that we decided to eat at McDonald's rather than this disaster of a meal. Michelle the manager refunded me my money. Do yourself a favor eat somewhere else!!
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Google
Really impressed with tonight's meal.
All the staff was friendly, and really on point
My meal was fantastic. I got the sirloin 10 oz on the 2 for $25 and it was so good. I didn't expect much being that it was a sirloin (medium) but man whoever is back there did amazing tonight. No steak sauce but honestly it was still so good. The food took a bit but they managed to get our appetizer and my sons kid meal out fast. (I really appreciate that)
Also they were out of steak sauce and lemonade and strawberry purée. Still a great experience
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Google
salad was wilted ...and i mean the whole thing... the guac was hardly flavored...mac n cheese was dry... chips were either soggy af or just plain wet with oil... the water glass was dirty at the bottom... nasty place... never again the waitress bugs...at our table every 5 min... tempted .... her... how is everything do u need anything.... me yeah...10 min without seeing your face... i mean really... we come to have good food and relax... we got bad food...bugging service and very upset... only nice thing here was the decor
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Google
This is an updated review. I ordered a to go order today and had multiple bad services.
First, when I ordered a hamburger I wasn't given an option of how I wanted it cooked. I was told they cooked them any way it came out.
Second, I got to the restaurant about 5 minutes early, but I was told the order would not be ready for another 15 minutes.
Third, when the order was finally ready they were missing an entree. I had the wait another 10 minutes for it to be prepared.
Forth, when I got home I found that I was still missing a order of fries.
I understand that there are many new employees, but training needs to be done a lot better to keep customers happy with service. Good service matters so much.
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Google
The environment was nice the food was good it was a celebration for a birthday party a big crowd they did handle it rather well I was impressed with that. Even when my food came I have certain allergies towards food and he noticed it before he give it to me and he took it back now that service. That's only reason they're getting a four-star because the chefs made a mistake otherwise I recommend it to family and friends it's a wonderful place to have a meal
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Google
They were busy but sat us down fairly quickly. Their 9.99, 10.99, and 11.99 deal was hard to beat. I enjoyed a cheeseburger with a salad as my appetizer, wife had a petite steak and soup. Great deals. Great service. Will definitely be back again soon.
Google
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