Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
54/100
Data Completeness
61/100
Verified Dish
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Contact Information
📞
Phone:
+1 661-945-6094
🌐 Website:
https://restaurants.elpolloloco.com/ca/lancaster/42839-10th-st-w?utm_source=extnet&utm_medium=yext
📍
Address:
42839 10th St W, Lancaster
📷 Photos (10+)
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Google Reviews
1
Google reviews
Jan 18th, 2022
Awesome as always. Quick and friendly service. The Staff members are attentive to customers requests. Thank you Melany and the rest of the team. Kudos to the grill Master, the chicken was fresh and delish. You guys have made my day.
Google
Always a pleasure the food is good and the service is great! They always go above and to get your order right! The drive-thru tends to appear long but go by quickly! I’ve also order thru the mobile app too if the dine-in is closed (during business hrs) and they come outside to your car! I can honestly say they’re 5 star! Great job!
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Google
I had order from Uber eats and my order ended up containing burnt rice and they missed several order notes on top of giving me burnt chicken. When I reached out to the establishment no one was able to pick up the phone, having to return back to the store on my own to get the situation corrected was a waste of my time and money. Please consider a change in management, it’s sad such a well known establishment still has problems with its foundation. Improve the order quality and customer service.
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Google
Chicken generally tastes bland and occasionally overcooked or dry. Taste varies among EL Pollo Locos. Some are better than others. In general their quality has gone down. In Lancaster I prefer the Valley Central Way location as opposed to the store on avenue K location which lacks customer service and consistent Quality.
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Google
This is probably the best one in Lancaster. Staff was friendly and helpful. They didn't treat me bad for being a door dasher delivery person either like other el pollo loco locations have. Plus this place makes the best Mexican hot chocolate as well during the holidays.
Google
The food was good but the service was lacking. We ordered two combo meals from the drive through and the chips were missing from both meals. My wife went inside to get the missing chips and she was only given one bag of chips.
When we got home and started to eat I saw the chips were all broken. Also my burrito was split down the length of the whole burrito making difficult to eat.
This is definitely a one off, usually we have a really good experience
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Google
They always get the order wrong. They ask a million times and they go over it and they still get it wrong. I have to ask for the chicken to be warm. The cashier said, we always give hot chicken. 😒then why have I gotten cold chicken in my pollo bowl?
Google
It's El Pollo Loco. Chicken is always delicious, salsas are fresh and flavorful. Salads are yummy and filling. Can't go wrong with the double chicken salad.
Google
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