Panera Bread

Don't ask for any special requests for your breakfast wraps. This morning was my worst experience ever. I asked a simple request and the associate Melody at the speaker had a nasty attitude the whole time. Wouldn't give me my card back until I asked again and rolled her eyes. Who hires someone like this for a customer service position? I wouldn't. This is how I received my breakfast wrap with no combo sauce. I took a bite and it seemed empty. What a joke and a waste of my time and money. I already contacted corporate about this.

The lady at the front I forgot her name very tall was super nice- she was the best thing about the visit my dad liked his food my soup was great my sandwhich was just thrown together with just a lite touch of tuna it’s like they forget to put it on there. They were semi busy so I just ate my soup and didn’t say anything. I’m hoping they were having a off day. We don’t live in this area though so I doubt I’ll be back to know

I ordered online and arrived at the restaurant to find the dining room closed. A sign said to go to the drive thru to pick up online orders. When I finally got to the window, my order was not ready AFTER a text from them said my order was ready. What is your problem Panera!!! Terrible customer service. I am never going to the Sun Drive, Lake Mary location ever again. This isn't the first problem I have had here. This is the LAST problem I have here.

Panera bread has really gone downhill and do not care for there customers. Recently went to this location. Ordered a bacon breakfast sandwich and when we got it the bacon was undercooked. So I took it back up and asked to have it re heated. Then when My wife received the sandwich again the bacon was still under cooked. She went back up and asked to be heated again and they refused. And just blankly stared back at us like we were stupid. Alls they did was refunded us the sandwich and walked away didn’t offer to make a new one or cook the bacon longer nothing…..I will not be back to this location.

Don’t go in here. If you’re in drive thru and you don’t leave without your full order, right? You go in here and expect them to mess up no less than 5 times each time. Like burnt bagel, missing a drink and then upon asking for it making it wrong way. Don’t go in thinking this is better place than dunkin and all. They’ll rip you then you tip them then they still give you no (timely) service and burnt food. Be careful walking around patio, you may twist your ankle easily. A lot of cracks

For those not familiar with this chain (foreigners for example), Panera is good for those needing to get on wifi to get work done, study or research. Food is ok, nothing amazing so can't say I go out of my way for anything in particular off the menu. The location itself is clean and well kept. The staff is friendly, welcoming and attentive. Wifi works great.