Chuck E. Cheese

Still one of my favorite ones to bring the kids. Face masks is required.😷They only allowed one beer each hour. Max is two beers🍺🍺 a person💁‍♂️. Still friendly employees. Good pizza 🍕and fresh🥗 salads. Plenty of parking space.🙆‍♂️ (Old Review) A radiant restaurant. This was one of the nicer less crowded Chuck-E-Cheese I've been. Employees are friendly. restroom is always kept clean and stocked. There's a Starbucks next to it which they allow you to bring in but you should ask first. Last time forgot to ask the manager and my sister brought in two cups of coffee the big ones and the manager gave her dirty look and told her that's not allowed. When he saw it was for me he told the employee its okay. Plenty of parking but be aware there's little small business around it. For $20 you get 1 hour of games, rides and tickets games. and one more thing ask before you bring any Starbucks in.

This Chuck E Cheese in La Mirada completely misses the mark. The first red flag will hit you as soon as you walk through the door. THIS PLACE SMELLS LIKE A FOOT! Not the smell you want when your going somewhere to eat and play with the family. So I decided to pass on the food and just play some games since the place was completely empty. This decision turned out to be equally disappointing. Half of the games we out of order. Another quarter of the games said ask for assistance. When I asked for assistance I was given the run around on why there was nothing they can do. Not to mention everyone working here seemed pretty miserable. A smile can go a long way in customer service jobs. Maybe I caught them on a bad day I don't know. What I do know is that it wouldn't surprise me if this one went under new management or just get shut down all together sometime in the near future. 1 Star thanks for asking.

A little brief story.I used to be an employee for CEC back in the days! We used to thrive for excellent customer service. Now, I am very disappointed with La Mirada ( Manager only). He was rude and seriously threated us in a very respestful way this past Friday. He said " oh you had 4 different orders " seriously you are there to serve your guest! We are bringing business to you! Also, you yelling to your guest to wear their masks its disrespectful!horrible management!!

My husband went with our daughter today and told me about his encounter with a young lady that works there she asked him if that was his daughter he said yes she says "oh are you a single baby daddy " he said no she said where is the mom? , Already asking way to much then she needs to know plus she don't get paid to be asking questions but he said at work and she said oh do you have a girlfriend he said " yes her mother" and she goes on saying " that's a shame" like what? This is a place where you need to be professional, your around children for goodness sake. We won't be returning.

I felt it was necessary to report the extremely poor customer service I received at Chuck E Cheese at the 15100 Rosecrans Blvd, La Mirada, CA location. I went to Chuck E Cheese to celebrate my little girls birthday I did not do a party reservation but instead just took up two tables at this particular location. I was in line when there was just one cashier Geanna a customer who was not in line walked up to this cashier when I was next and requested a Manager, so Geanna walked away from the register didn’t say I’ll be back or anything and didn’t call for a back up cashier she came back 11 mins later. At this point there are two people behind me including my sister and I finally get help from a cashier named Natalie who took my order. My sister placed the order next to me when Geanna finally returned and ordered the Party Platter $19.49. Our orders were placed at 2:55pm. Then 30 mins pass by & a worker bring a basket with 5 wings & 2 celery sticks which wasn’t what we ordered he walked away so fast I didn’t get to ask him why the wings weren’t on the platter & where the platter was but he took our number #53. I got up & told the cashier that they didn’t bring us the party platter we ordered & instead gave us tiny pieces of wings and 2 Celery sticks and she apologized & said they would correct it but I’d have to wait 10 minutes I said okay & walked away to look for the parmesan & chili pepper shakers cause there wasn’t any on our table. I asked a worker (black male who was standing at the entrance stamping) & he rudely said to me that if I wanted some I would need to remove it from other people’s tables. I was ticked off & walked back to my table to find that the pizza I ordered arrived but it had blue spots on it and my kids were disgusted it looked like mold. I finally had enough 20 minutes had passed at this point and still no Family platter so I requested to speak to the Manager & she was young girl W/ a tan shirt & she was even ruder than the rest I told her what I have been dealing with since I got there & she could care less she actually had the nerve to say well what did you want me to do? I responded “Make this right, that’s what a Im asking for”. She said well I am making it right I had them remake your platter and I said yes but now its been almost an hour since we ordered them how is that making it right all your doing is giving me what I paid for & I have blue spotted pizza at my table & she had the nerve to say “We can give you a refund if you want or you take the platter we just made you”. I said to her “I have people at my table and my kids waiting to eat its been over an hour and that’s all you can offer me to give me my money back and not feed my guest??”, I couldn’t even believe it she didn’t care to fix the blue pizza, they took 1 hour to give me the party platter (the celery sticks weren’t even looking right) and she said she would talk to the boy who told me to go hunt my own peppers and cheese shakers. She didn’t make the situation any better I left the location crying from frustration and we had to eat around the blue spots of the pizza that the Manager said, “its only frosting”, I asked her would you eat your pizza with blue frosting spots on it & she didn’t answer. The Manager was did not apologize what so ever and pretty much gave me a either take the food or shut up response didn’t care about the waiting my guest or the quality of the food. Honestly I don’t understand that locations poor choice in Management and I even asked her for the corporate number and she took 5 minutes to get that for me. I believe I should have been refunded & still made it right by correcting the order but I guess Customer Service isn’t even important at that location. The Manager didn't even apologize!!! This is the closest Chuck E Cheese to my home I have been going there for years because I have 5 kids and I am so disgusted with the quality and customer service that I will probably never return. Due to the unwillingness to correct the situation and make the customer happy.