Subway

This has got to be the worst subway I’ve ever been to. And I used to be a store manager for subway about 5 years ago. They are always out of food, and the manager kid is always in a horrible mood. There will be 10 guests waiting in line and the manager will wait in the back so he doesn’t have to work. He throws pans, clicks his tongue, rolls his eyes, and acts like working at subway is the hardest thing in the world. I’m honestly surprised no one has attacked him for how rude he is, and I’m even more surprised he has a job. All the employees, girl with braids, and the two boys who work are some of the worst employees I’ve ever encountered. This location needs serious help. I get that covid impacted things and there’s a worker shortage but cmon now. There is no dress code anymore, the kids don’t wash their hands, they throw things around, and they make us all feel bad for being customers. The only thing good about this place is that it’s right next to HEB. The girl who dyes her hair is also nice, she’s not included in this complaint. The picture shows my sandwich. For the 3rd time they were out of jalapeños, banana peppers, and black olives. I asked for ranch and the kid with the glasses was too busy complaining about corporate that he forgot my ranch as well. Honestly embarrassing. IF THESE KIDS THINK THIS IS HARD, stay home and cry yourself to sleep because you won’t make it in this world. Thanks for reading.

Very poor customer service. All three employees looked miserable working there. If you don't like your job, find somewhere else to work. It's an employee's market right now, not like before. They apparently don't carry veggie patties at this location, so that's super inconvenient for a vegetarian like myself. They gave me the last little bits of cheese left in the container instead of just refilling it. I asked for avocado and two employees just pointed to a sign typed on a white piece of paper at the end of the counter that says "Ask for avocado first before veggies." How is that useful if it's at the end closest to the register when you've already asked for all of the your veggies? This place seriously needs new management or better training.

I rarely put a bad review here but this one takes the cake. It was over the weekend about 4:45pm we had ordered on the app and it took our order said it would be ready in 20min. so I went to go pick it up and I'm about 5min out from the Subway Shop my wife calls me and tells me that they are closed at 5:00pm. So she calls the shop and talks to the guy there at the store and explains everything that we had ordered on the app and it accepted the order and that I would be there shortly to pick it up and he said that he would be closed. Myself and another lady had showed up to pick up our orders and the guy had already shutdown and was cleaning up a little after 5pm. I totally understand about being understaffed but I also understand that bringing in as much money as I can in a day that is probably a big money day projection and getting a close to that number as I can. Whatever happened to customer satisfaction, appreciation. We went over to the Subway in Walmart and they had 1 person running the shop and he made it happen. The best business is the business that has happy customers that keep coming back and recommending them to their family and friends. We had recieved a notification saying that our order was canceled after I showed up and so did the lady. What kind of business is that? Not a good one. 😕 the reviews say a lot. I hope they get it together, but I'll be going to the Walmart Subway from now on. As I stated above I rarely put negative reviews on here.

I think the main mistake I made was ordering from this specific store! I made an online order at 6:50pm. Order confirmation said "Ready at 7:15". OK, I can work with that. I arrive at the store at 7:10. There are about 7 people in the line total, not groups. After nearly 5 minutes of standing next to the order pickup area, the young woman asks, "Are you here for a pickup?" Yes, yes I am. Her response, "It will be just a few minutes." Oh...my order ticket was sitting on the make-line, waiting to be made. Fast forward 20 minutes. All the people that were in the line had now received their orders. So did two orders that came in AFTER I arrived. One of the young ladies who was receiving her food said to me, "Maybe you should remind them you are here." I respond, "They are about to really know I am here!" So the young woman on the make-line says that they "had to get the line down before they could get mine made. I said no...you should have started to make mine the moment I walked in the door, and put me ahead of the rest of the line, since my order was now ALREADY LATE. Finally, she starts making my order. Service quality didn't improve. My wife's toasted turkey sandwich ends up burned on top. Why? The sandwich was not open-faced when they put it in the toaster. She couldn't even eat the top because it was burned. As for my sandwich...where do I begin? Let's see. I ordered a Chicken Bacon Ranch, with double meat, plus extra bacon and some other toppings. First, in order to qualify as a Chicken Bacon Ranch, you have to have BACON! There was not a single strip on my sandwich. The double meat was questionable, since the woman didn't even measure, she just grabbed a handful of chicken and threw it on the bread. Sandwich artist? Sure, if you want to be dealing with ABSTRACT art! I couldn't even pick up the sandwich, because it was such a mess. Oh...the young woman wasn't even wearing a hat/hairnet. Her hair wasn't in a ponytail; it was just hanging down to her shoulders. Good thing I am not a health inspector!! If service like this is the norm at this Subway shop, perhaps Subway Corporate should consider revocation of their franchise license.