Pho Thaison

I've been here twice. The first was dine in, we had a great experience, the waiter was very accommodating and kind. I was just here the other day picking up an order we placed ahead of time.. I walked in and was greeted by this women (young lady?), and she continued to ask what the name was on the order?, I replied and told her.. she proceeded to the counter where orders were waiting to be picked up, she asked again... what the name of the order was?!.. and so, I spoke up pretty LOUD to make sure she heard me (since, I was wearing a mask and the name is not common in this country or at all). You can tell her demeanor changed to COLD!. She brought up the order to a vacant table and I also requested 3 beverages to go, she went to the back, served them and brought them up. Now this is where I was confused and taken back a bit, because she took my cash and went over to her (personal) purse and was doing the math for $20 of a charge for $8 on the drinks, and she counted twice and made an additional trip again to get more change. I asked for a cup carrier holder.. she glanced behind her and you can tell she wasn't engaged anymore at this point with my requests, so I said "never mind" as I totted my large brown bag with 3 pho orders inside of it. Not one person asked to help or look for a carrier (mind you there is about 3-4 employees standing around the register area) so, I made 2 trips to retrieve my last drink which I had to leave inside as I brought out my order to the car. After driving back to the house I noticed one of the tops was leaking some and I took a sip of the sprite which I had ordered and come to find out the it had zero taste, the syrup in the dispensing machine had to have been empty (or otherwise) so I had to discard 2 large drinks that I was charged that were not to par. Complete contrast from day to night, as far as a in restaurant experience and ordering ahead. What a disappointment and waste of time this last trip!.. check your orders before leaving.🤷🏽‍♂️ I can only assume this was my fault for not being more demanding or causing a scene. Thought I was patient enough, be reminds me that some people do not know true service.. even though that's their true job title and don't really want to be where they are working and take it out on others they come across. 🙈

Some of best customer service ever! Had an issue with my DoorDash order being delivered to the wrong apartment and my neighbor taking my food so I had to resubmit my order. I received a call from Pho Thaison to confirm to that my second order wasnt an accident. I told them what happened and they were so kind and empathetic to my situation. Once I received my food this is what was written on the top of the box. Unbeknownst to Pho Thaison I was having the worst day of my life and this note made it so much better. Thanks guys!