Review Kfc - Knoxville

Chrissy Johnson

My husband went to this location on Chapman Hwy. It is his mom's birthday and that was the meal she wanted. It's not everyday you turn 60! He got there around 7:30PM and went to order the 8 piece family meal. He was told that the bone in chicken that they had was a breast and a wing, and they weren't making anymore chicken for the night. This is the 3rd time this has happened. He left that store and headed to Seymour, where he was able to order our food. They had his chicken ready before he paid. Then my sister-in-law went to the same location to order chicken tenders. It literally looks like what ever boneless chicken was thrown in the bucket. We were seriously looking for a chicken head....

Shannon Phillips

Just got home from getting food. Started eating the mash potatoes and they haven't been mixed all the way. Still had powder, Also the 2 biscuits i got were half cooked, and 3rd we found a reddish-brown hair in my friends chicken. Will never go back. 🤮 I'm completely disgusted. Will never eat at you location again.

Dennis Walker

Made an order online, got to the restaurant and was told they had no more 8pc tenders but could sub it for cookies… Really? Cookies for tenders what a substitute. Was also told they closed at 9pm when in fact the hours on the door said 10pm we got there at 8. The worker acted like he did not want to give us a refund all he could say was call door dash… we didn’t order through door dash. Definitely filing a complaint, horrible service.

Brytnie Payne

I normally love this location but here recently things have changed nothing is ever correct and today I came to get my norm which is 2 famous bowls with extra gravy and two biscuits and yet again they left out my biscuits and the bowls absolutely NO GRAVY the first time I called I got very rudely hung up on and the next 6 times I tried to call no one will pick up... they wasn't busy at all when I came through I am very disappointed and will be contacting corporate

Virginia Westlake

This KFC location has greatly improved with this new manager. It is cleaner, the staff is friendlier, and the food is better. I will definitely be back!

Teresa Hays

Sent through drive thru on Friday may 27th. Ordered 3 chicken sandwiches and other stuff. Got to the house and had only 2 sandwiches. Called 62 times ( and still calling) and busy line!!! This is frustrating when one you don’t get all your food but more when you can’t get them on the phone!!!

Keshadra Tarter

I can not believe this! All of my chicken smells like cologne and all of our bread is hard as a rock. No one will answer the phone at the store. Unbelievable.

Tam C

For some reason my order was cancelled yesterday when I made an order with Doordash yet doordash said because the Chapman highway KFC was closed. Yet when I looked up the info online it has shown as being open?! If that's the case then that is either fraud or them not accepting doordash orders without a reason. If they are not accepting doordash orders then please kindly remove yourself from the doordash website. Ty. Plus when people try to reach you for an explanation why, at least be kind to answer the phones, that is very unprofessional.