Review Pizza Hut - Knoxville

The owner and his daughter and maybe dad or other relative were the only people working and the service and food was better than many Michelin star restaurants. The care and love theh showed even apologizing for the dollar it cost for red pepper. I have a pocketbook sized refillable shaker now. I would have tipped if I hadn't been so overwhelmed by how awesome this was. My food was perfect on time and ready with an entire family of smiles I will be back often..

I highly suggest not ordering from this location I spent 35$ on a pizza box and literally none of this is edible for one my pizza is burnt my pep is missing off my pizza and who TF would eat wings that look like this I've been tryna call for the last 40 mins and can't get anyone to pick up! Literally disgusting food and terrible to get ahold of.

Pizza Hut has always been a dine in experience for me in my family when I was a child. I remember playing tabletop Pac-Man and eating pizza, salad and enjoying a crisp fountain drink in those nostalgic red textured cups. I haven't eaten a piece of hut regularly since then. Probably because I subconsciously think I have to eat there haha... But that will change because the pizza was amazing. It was inexpensive, well made, cooked perfection and... yeah all that! This particular Pizza Hut was open until 1:00 a.m. which was an hour or two past any other pizza places. I picked it up, save myself some cash for delivery and enjoyed the pie when I got back home. I did look for HEALTH & SAFETY information regarding COVID and even though I did not find any, that does not mean it wasn't posted. I may have just missed it. Generally speaking, that information is posted as you walk in the door and around the HEALTH CODE RATING which, was a 99! OUTSTANDING! I'm a stickler for food and anyone working with it having a mask on, regardless of if COVID was an issue or not ... it's just a good form. That's the reason why I'm not giving them five stars. They are deserving of the 4 I am giving them however. The Clinton highway location is easy to access and pretty straightforward. They don't have a lot of parking but I can't see that being a problem unless it's peak hours.

I ordered from the website for delivery, but my confirmation email showed my pizza was a pick up order. So obviously a website glitch considering I typed my address in for delivery.. 1.5 hrs on the phone trying to get someone to answer at the store, but no answer. After traveling all day and starving, I download the app and do the delivery order again. The food never showed up, and again no one would answer the phone. I called the 1800 number, and they couldn’t cancel my two orders that I was charged for, and told me the store that won’t answer has to do that. After they closed a couple hours later at 1am, I get a text update that my order is cancelled and to call the store. But again, no answer. Now my only option is to have my bank reverse the charges for food not received and absent store employees. I shouldn’t have trusted them enough to do that second order, but.. starving and desperate.

Orders from this location (Chapman Hwy close to downtown) are good. Put in online order, tracker said being made for over an hour. Called location, put on hold for 5 min or so only to be told that they were only taking carry out orders. My order wasn't found in the system. I had a confirmation email and everything (correct location). Phone sat down and not actually put on hold for over 10 minutes. Could hear noise/conversations but no one ever picked up. Management/customer service needs to be looked at.

I called the store because I wasn’t given any icing with my double order of cinnastix. When they said it was their fault because they don’t have any, I asked for a credit for the cinnastix order, she started whispering to another employee and then hung up on me. I called back, they placed me on hold and kept picking up only to place me back on hold. If I had my vehicle (reason for delivery), I would have gone to the store myself. Instead, they play childish games in the worst show of customer service I’ve had from a chain food store. I just recently started ordering Pizza Hut again after not for quite some time due to the horrible customer service. Looks like I won’t be eating Pizza Hut for longer, if at all, this go around. Also, I’m less than a mile from the store I ordered from. $15 just in delivery/tips and I’m treated like I’m an a-hole.

Twice in the last 2 months I've ordered delivery and didn't get my order. One of the times was last night. Ridiculous that they can't even call someone if they don't have drivers or whatever the issue is, instead they leave you hanging. I ordered at 930 last night with the store closing at 12 I figured that would be plenty of time. It gets to be 11 and still no food, and no one answers the phone! Check the delivery tracker on the app and it said my food was expected at 130am??? Needless to say even then it didn't come.

Would give it -100 stars if I could. This place is horrible. I’ve spent a lot of time tonight trying to get in touch with them and they don’t answer. I’ve ordered pizza TWICE and it has yet to arrive. It’s ridiculous. I ordered almost 24 hours in advance and they couldn’t even get it to me. They’re horrible.