Sluurpy > Restaurants in Knoxville > Zaxby's

Review Zaxby's - Knoxville

Mordewis Bliss
They didn't have chicken zalad, they were out of grilled chicken. What we got was quite good. The fries were seasoned nicely and were soft. The chicken fingers were actually way too hot I had to wait quite a while for them to cool down. The cheddar bites were a little hard. My wife seems to be happy with her zalad. Overall this is a good experience. Not the cheapest you can get chicken but you have more options. The soda machine had so many options you were standing there for 10 minutes trying to figure out what you wanted.
Travis Minton
One of the worst experiences I’ve ever had for fast food. I went into the drive thru and ordered my food at 11:39am on this date. Sat in line for 5 minutes waiting for the cars ahead of me to get their food. Once I get next to the pick up window, I sit there for 10 minutes waiting on my food. The employee then pops his head out and says you can pull up and wait another 5 minutes for your food or we can refund you. I elected to wait another 5 minutes. After 5 minutes my food never comes out. I go back inside and wait another 5 minutes. My food finally comes out after 25 minutes of waiting. I ordered three sandwich meals and paid for them all to be large. I requested some condiments and the employee says I can only give you two packs. I requested more because of the quantity of meals and the employee said no. I left very annoyed. Get to the car and realize we did not receive our large fries as paid for. One of our sandwiches was also served cold. We also were only given a single napkin. This was a terrible experience. I Would not recommend going to this place.
Suzanne Bliss
I had the Sourhwest Zalad. They were out of grilled chicken so they put fried chicken pieces. Still, it was yummy. It came with the Southwest Rance sauce. I also ordered the White Cheese nibbles for a side. It cost $3.99! They were not as good. The breading tasted 'bready' not like normal cheese bites. And it came with a Marinara sauce. It's not a Pepsi place but they do have Barc's root beer and cream soda. Not bad but more expensive than Cheddars which is a place when the waitress comes to serve you. Here you have to order it at the counter and go get it when it's ready.
Tony DeBusk
I’ve had enough with this Zaxbys location! Tonight was the fourth visit in a row that my order was incorrect. I ordered extra sauces that were on the receipt that was not in the drive through bag. This is a very common occurrence at this location. This location also serves its salads so cold that there isn’t much taste at all. I work twelve hours and fourth five minute shifts getting up at 3am for a fourth five minute drive to work. So fourteen hours and fifteen minutes of my day involves work. I’m not going to waste more time making a return trip to zaxbys for something that should have been in the bag to begin with! I will spend my money elsewhere…
Josh DeMott
Got a family meal bread was soggy,fries were so so but the chicken tenders were very small ( nugget size) and they left out the Zac sauce. And the tea I paid extra for was basically tea flavored water. 😡
Naomi Belvin
Horrible experience. Went through the drive thru and Ordered three salads all of them were wrong and because it was close to closing I couldn’t go back to get a new order. The manager was very rude and said I can come back whenever I wanted and replace my food I wanted a refund since I had no food to eat for that night and she said umm sorry we will only replace your food and that’s it then hung up on me.
David Hale 865
Food was good the day we went. My favorite by far from this place is the fried mushrooms. The chicken wings are really good also the bbq ones are super good. I would recommend if you have never tryed Zaxby's befor I would say give them a try and you will love it.
Eddie Hoss
Staff is always friendly and usually pretty fast to serve. The bad review is bc I requested a cup of ice and they wanted to charge me $2.99. Mins you this was via the drive-thru, so I couldn’t fill my cup with anything but what they would have handed me. What a joke. The cashier was apologetic, but what a silly policy to have in place. Another greedy franchise owner…🤷‍♂️
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