David Rutledge
For a start it is 65° in the store that for me is ten degrees lower than comfortable.
I waited 5:22 to be acknowledged at the front counter, even with an employee walking back and forth ignoring me. Finally another woman from the back came up and took my order. I then waited 8:11 for my food to be called out (I was sitting in the closest seats to the counter) finally getting up to find my food unattended on the counter. My purchase was fried mushroom, cheese bites and a Cajun chicken sandwich. My fried mushroom where very good and the cheese bites also where good but the sandwich was cold and dry with a tiny bit of lettuce stale bacon one tomato on a cold bun. I spent 16.35 and was very disappointed
Campbell Homa
The only reason it gets one star is Bc the order was right. We put in a mobile order and went through the drive thru when we got to the window they told us to pull up to the door. We waited for 20 minutes and finally I decided to go in and it had been sitting on the counter for I have no idea how long. Not a single employee helped me find my order either. Every employee was just staying talking to each other but didn’t acknowledge the customers. I’m normally not the person to complain since I work in the service industry but this was not okay.
Beth Sharp
Literally just left from there ordered the grilled chicken sand-which with no ranch sauce and the girl literally argued with me that it didn’t come with ranch sauce even though it plainly says that on the marque. Told her that and she still told le i was wrong. TERRIBLE customer service. Y’all might want to retrain the people taking your customers orders so maybe they know what comes on the actual product,… Never coming here again.
Roxanne Johnson
Food was warm, not hot, Like I requested. I called in I told the manager she replaced my meal with another warm meal not hot it seems that the night shift can't get it right but the day shift is excellent.
buddy smyre
Tried to do an order online my card was charged but when I called to confirm I was informed my order was at another store. Called the other store no record of my order. Called the bearden store AGAIN they advised the order did not go thru but my card was charged. Ordered over the phone AGAIN no one acknowledged the mistake or apologized paid for the order a second time. I now have 2 charges for 29.00 on my card for only one order. This location has terrible customer service and a manager who hides in the back of the store when the store screws up your order.
Bradley Pehrson
Rude staff, fries were cold, bread was hard to the point of being inedible, drink machine wasn’t changed right (both drinks were bitter), and the chicken tasted funny. If you want good zaxbys, try the location at Turkey Creek instead.
Jeanne Floyd
Went thru the drive thru person talking order was very nice, the people at the pick up were extremely nice would tell anyone to go by and grab something to eat
philip sparagowski
I truly love Zaxby's chicken, however this particular establishment in Knoxville did not hit the mark. Their service was horrible. They completely ignore you when you walk in are online order was wrong. Took me forever to get it fixed the whole purpose of ordering online, especially if you're out of town as you can drive right in. Pick it up. You're in and out but not at this place. I would look for other Zaxby's not this one
Connie Kramer
Only I guess my second time at a Zaxby's. Really didn't think I was in the mood for chicken but let me say I was NOT disappointed! Shared a sampling of items with a friend and everything was just great. I had a chicken club, with generous chicken strips. He had the blackened chicken sandwich, again just great. We tried some chicken wings which they offer several sauces for, from original to nuclear, which you can get on the side if you are not sure. Everything was done just perfect, the service and staff was just wonderful too. Oh, and the banana pudding milk shake was awesome!!
Karen Jo Hassett Ashley
You asked for my review, so here it goes.....we arrived 15 minutes before closing.....you could tell right away they were annoyed we came in to dine....they tried to avoid us at the register....2 people in the kitchen yelled out to us asking if we were the call in order.....finally, our order was taken....took 10 minutes to get out zalads....while we were attempting to eat our meal, they were blasting music from someone's phone, were rude to customers that came in right after us, and we're mopping the dining room with a cleaner that the scent turned my stomach, and I couldn't finish eating.
Zuri Carroll
Been here 2 times and they have messed up my order both times.
Halie Stout
Great management!! Christopher goes above and beyond!
Houston-Bobby Walker
Found a tangled long piece of hair/weave in my Zalad last night after I pulled it out of my mouth.. Made me very sick.. Will not be back.
Keith Guest
Great service great chicken. Ill be back!!
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