Starbucks

Ordered on the App just after 7:10pm App stated the location was open until 9pm. Arrived to find the lights off and the drive in and door locked. Could see our order in the pickup spot and employees in the store. Employees rolled their eyes when we attempted to come and check the door. Called the location and they explained they were closed l, explained that we had placed an app order and that it stated they were open and we could see the order sitting on the counter. They stayed the door was closed and they couldn't allow us in. Also didn't offer to just bring the drink to the door and then stated they also wouldn't be able to refund the order when requested. Too many choices in the area to actively be making every effort to not find such a simple solution.

Since Brandon (worker) at this store personally texted me to grow up for giving this store a 1 star, I thought I’d take the opportunity to explain why. I was a supervisor at this store, and worked at this location for 2 years. I had a terrible experience with management and many workers here as well. Many would constantly make fun of customers, talk badly, decaf people they didn’t like.. etc. I’ve heard it’s not much better nowadays. I hope in time this store can do and be better to each other and their customers. There are some great people here too, but I can’t agree with the mistreatment of others, and not being *allowed* to speak out about it.

This place is a hit or miss. I tried their white chocolate mocha different days and times. Sometimes it is great and other times I’m having to dump out $11 dollar worth of white chocolate mocha. I wish they could list the name of the person making the coffee that way I can have good quality coffee every time and avoid the people who can’t make a Decent coffee to save their life. So far I’ve wasted $45 here.

20 minutes to get a chocolate croissant and bagel with side of cream cheese. My friend ordered after me and got her drink and hot sandwich before I did ?? I thought that they might have forgotten my order as other people after me continued to get their orders. The worker told me there were too many orders ( like all the ones for the lazy customers inthe drive through!). I kid you not, she threw both bags containing my orders across the counter at me!