Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
55/100
Data Completeness
61/100
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Google Reviews
1
Google reviews
The food was excellent as always no matter which location I go to. The service was fast and friendly. Although the speaker or microphone in the stall taking the order needs to be replaced or something because it was very hard for the person to hear us. It took longer for our order to be taken because of that than it did for us to receive our order.
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I'm here right now and I ordered a pick up order and then manager Damien has refused to provide good service. He put a piece of a tomato on a sandwich I took two bites of before I realize that and then refused to make it or just bring a tomato. gave me cold tater tots which were waiting when I came 15 minutes earlier and was sitting waiting for my order for 15 minutes when it was already done and I eventually had to get up and press the button in the patio to get the order.
might not matter that much but I came to try the new bacon bacon theme Burger and the Red Bull slush now I won't be returning for any summer new additions
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Came by after a playdate to sit on the patio and have lunch. The staff was rude to not only myself but to the other party with me. We were also instructed that the patio was for ordering only and we could not eat at the tables. The other staff having lunch were eating at the tables but I guess they are not for guest.
No matter what restaurant/fast food establishment I go to, I expect friendly service. This is not a place that appreciates their customers. We'll continue to go to places like Chick-fil-A when we're done with our play dates in the future.
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This location is awful. I have not ordered 5 times because they are no longer taking orders through the app, therefore, no appy hour prices. I don't just go to another location, I just go somewhere else.
Slushes and mozzarella sticks are the only things that are decent and I can't order them. Most of the order stations don't work either.
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Very poor service, girl that took order didn't listen and kept getting order completely wrong. 3 girls were inside giggling, on there cell phones. Just wasn't concerned with customer service at all. Before I drove off, kept waiting for someone to collect pay for order. No one never did respond. I could have driven off and not even cared but I'm not that way so I had to press the button to get someone's attention to ask if they wanted to collect payment or was our orders free. Someone finally came out to get the money. Although we should have have gotten it free due to the poor service but I wouldn't have slept that might knowing I didn't take the initiative for them tovreceive payment.
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When I received my food I didn't check it till I got to work. I bought the chicken basket meal. The fries were extremely soggy and looked as though they had been sitting out. The bread was burned. And they gave less than half of the container of gravy. Only thing that I could eat for lunch was the onion ring and chicken. Not sure what was going on that they brought a meal out like this because it was not busy when I went. I will not return to this one on stan schlueter.
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Horrible experience! Waited in drive through 25 mins when we got to the window at least 6 employees were just standing around having drinks, no every acknowledged us!! We left and I have been to Sonics all over the country and have NEVER had such a horrible experience!! Will not return!!
Google
Just got the worst customer service with “manager” Damian
I had a incorrect order & the manager the night before his shift told me I can come & pick up a new order the next day due to me leaving thinking I would have had the right order when I got home. She mentioned just to bring the receipt. I came during my lunch break to pick up & Damian refused to service me with anything. I’m done giving this Sonic a chance every time I’ve come they mess up my order!!!
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