Review Pizza Hut - Kansas City

Unfortunately I never received my pizza at all. I literally ordered last week and had no issue. Decided to order again (I know. The calories, but whatever) and this time never received anything. I never got a call or anything about my order. I would have greatly appreciated a call. The tracker said my order is being made, but nada zilch. I just hope they don't go on ahead and charge me still since I paid by card.

The crust was rock hard, missed shaped and old tasting. It was completely flat when it was supposed to be hand tossed. I ordered the super Supreme and got only mushrooms a few olives and 5 green peppers. The cheese pizza I ordered was like eating a piece of cardboard. The only thing that was good was the bread sticks. We ended up throwing all the pizza away because it was inedible

K, what we liked about this place is that the pizza was good and as you'd expect from a Pizza Hut. And the pick up was simple: the lady was polite, the pizza was ready on time (you hear that Dominos? Shouldn't have to wait 2 hours for a pizza) and simple enough transaction (no pandering for tips). If we want a gourmet pizza, we'll go to a gourmet pizza place. If we want a good, hot, easy to obtain and take home pizza, we're coming back to this Hut.

Friendly manager who was happy to help even though coupon wasn't working through the app. Food served fresh. No items missing and both the bread sticks & pizza were piping hot! I ordered pizza a lil burnt and it came out nicely we'll done. Especially impressed the slice I had in the fridge was crunchy cold. Definitely made me want to return 2 days later. My wallet just needs to get on board with my belly 😂

So issues i have lots of them. This store is severely unqualified to keep running and honestly have no idea why they still are. No hair net saw no gloves ive been told countless times i cant get a delivery due to no driver and then this today is was drove me to write this. I hope corperate trains you all better when you take a order you should ensure that what is being ordered is correct and not rush a elderly woman into buying 2 personal pan pizzas for a family of 4 but you uad no problem upselling them breadsticks and wings. Get real your driver was nice but thats no excuse foe this.We ended up being able to feed 2 people and fed the other 2 something different i will not be returning.

First time ordering from this location. Walked in to pick up a take out order. Saw my name on the screen of orders with 0:00 time left in the lobby. I told the employee my name. She explained that it would take another 7-8 minutes. Strange, considering it should have been finished by now. I remained polite and patiently waited in the lobby. The screen showed my name had been removed as though I had been checked out. Sat for 20 minutes, expecting for her to eventually get to me. Three other customers came and went to pick up their orders. No one checked up with me. Eventually, I came back to the counter and asked again. The employee who I spoke with initially was in the back having a casual conversation with someone on her cellphone, telling them, "Hey, I'll have to call you back". Someone else attended to me before she got off her phone, perhaps a supervisor. He had a face mask looped around his ears but pulled all the way under his chin. He never had had his mask up. He asked for my name. He said "Huh?? I can't hear you, your mumbling". He comes into the lobby on the same side of the plexiglass as me to hear me. He eventually finds my order. It had been in the warmer the entire time I was in the lobby for 20 minutes. Rather than apologize to me, he complains at the other employee about how she always does this. I thanked him for the pizza and left. Unprofessional and frustrating experience. I won't be going to this location again.

Worst pasta ever! Over half was dried out and crispy. The two servings were sliding around, uncovered, in a large pizza box with cold bread sticks and sauce. Staff stated that this store is closing so they are low on supplies. New location south of 43rd on Rainbow will be worse. Less parking and worse access for delivery drivers. Oh well, Deleting the Pizza Hut app and NEVER ordering from them again. I should have known better by now.

My pizza was cold! When ordered on-line, it said it would be ready in "10-20 minutes". I arrived after 20 minutes and sent my text that I was out front for curbside delivery. I recieved an automated response...fine. I waited 10 minutes and resent the text...same automated response. The pizza was brought to my car and I asked if "it was fresh". Her response was "right out of the oven" even though the box did not feel warm. I got home and it was cold. She did not tell me the truth....that is the most disappointing part of it all.