Pizza Palace

Not a good experience at all. Ordered on the slice app. When you order on it you get a notification when the restaurant receives the order, one when the restaurant starts working on it (the app calls it "in the kitchen), and if you haven't done it yet, one when its ready for pickup. So, like I said I ordered on the app and got the first 2 notifications. Went to pick it up in the designated time-frame, and when I give my name, the waitress/counter person seems confused. She goes to the computer, and then walks over and puts a cheese pizza in the oven (which is what I ordered). At this point, I figured it was mine and they it just went in, but she didn't bother to say anything or apologize. Mind you, the phone didn't ring while I was there, nobody came to pick up an order while I was there, and no delivery driver left when I was there, so its not like they were busy. I had heard good things, so I let it go. During this time despite they're being a couple of cooks, she's the only one that checked on it, and after 20+ minutes I finally get my pizza and its burnt, and lacking much taste. The cheese and dough didn't taste completely fresh, but again with how burnt it was that may have been the issue. Slice always asks for feedback, and I give similar feedback to them. They apparently communicated to them and I was offered a free pizza but I had brought my order to eat at work, so I can't exactly go back and I'm not in the delivery range so that was out. The fact they offered a freebie, earns them a 2nd star, but I will never go back and would tell others the same.