Baskin-robbins

We ordered 3 times lately. Our order is ALWAYS wrong. Today we got a crushed quart of chocolate chip Last time they gave us mint chocolate chip instead of chocolate chip. I literally get the most basic ice cream and they never get it right. My husband this time asked for pistachio and they send chocolate chip mint. So he got the wrong one and mine is open and crushed then they refuses to refund the order.

Ordered a custom cake for my sons 8th birthday. Ordered it 5 days in advance. Set the pickup for noon the day of his birthday to pick up while he was at school. Showed up at 3:30 to pick up before he got home from school. There was no cake. They blamed it on the “cake making” people. Gave them my number and said I would be back in an hour. Got a call from said “cake making” people. They said they didn’t make the cake because they forgot. Then said they thought it was for tomorrow. They also said they could not make the cake today but could make it for tomorrow. I don’t need a cake the day after a birthday. I need a cake for the day of the birthday. Doesn’t seem like I’m the only person this has happened to. If I could give this negative stars I would. Cakes are typically made for occasions on specific dates. Not exactly the type of thing you can be late on. Thank God Cold Stone came in clutch. And it was $2 cheaper. A simple refund just doesn’t seem adequate for screwing up this royally. I almost had to explain to an 8 year old why he couldn’t have a cake for his birthday.

This place is a disappointment. This was the first and last time I will be going to this Baskin Robbins. I went there today with my family to try the New Flavor of the Month and to get some ice cream for the family. When we drove up, we planned to go inside…that didn’t happen. The inside was closed so we were forced to go through the drive thru, which I am not a fan of when it comes to an ice cream shop. But we went through a drive thru anyways. When we drove up to order, they claimed to not have the ice cream of the month (Oreo S’mores). But they did have Oreo ice cream. Which is what I ended up ordering just to be safe. But I can get that anywhere. I’m sure they probably had marshmallows, chocolate chips and graham crackers but if I had to add those things, it would have cost more money. The cashier also sounded a little confused when taking our orders. A couple of flavors weren’t available. They didn’t show a large menu in the drive through either. This place was just an overall disappointment. It is just as run down as the area it is in. I will not be going back. I will go to one of the other Baskin Robbins, even if it is a little inconvenient to do so.

I dont what’s going on with this location but it’s giving baskins robbins as a whole a very bad rep. Baskins Robbins is known for 31 flavors not 18 of the flavors no one eats. No matter what time I visit this location it’s always out almost half of their entire ice cream menu. Then if you end up getting something else…it’s prepared very badly without any care for the customers. How can a business want ppl to frequent it’s location if the workers have no passion. The store owner needs to revamp its personnel if they want to continue making money. Until these issues are fix…I advise you to buy it from a grocery store or go to another Baskin-Robbins because this one doesn’t deserve to be open.

I have tried to give this place a chance and they have failed miserably. Today I went to their drive through to order a pralines and cream milkshake and then, when my daughter saw the sign, a tiger milk bubble tea. The guy who was to take my order greeted me by saying, “yeah, what you gon order.” 1️⃣🚩 When I asked for a tiger milk bubble tea, he informed me that they are “only doing ice cream”. I then asked about the pralines and cream milkshake and he said again they were only doing ice cream from Baskin Robbins. Baffled, I apologized for not understanding and asked (knowingly) if the pralines and cream ice cream was from Baskin Robbins or Dunkin Donuts. He then told me they were “only doing one scoop, two scoop, three scoop ice cream”. I asked how they weren’t able to make a milkshake that uses the ice cream they already have and he again said it was just ice cream. Perhaps if he would have had audible and intelligible Social and customer service skills, he could have explained why they couldn’t do the drinks I asked for or what was wrong and I may have been willing to buy the ice cream. However, because he just repeated the same thing, I felt he did not want to do any work and therefore did not bother to spend my time or money there. This location could really use some training, especially if they would like good customer retention rates.

Ordered a single scoop ice cream cone and was given a melted scoop of ice cream in a cup with a cone on top. When I stated the ice cream was melted(literally thinner than a milkshake) i was told "yeah that's why I put it in a cup". I asked do have any ice cream not melted, he said "let me check ". No ice cream.

All the lables (except for 4) had been removed from inside the freezer so, you didn't know what flavor ice cream it was, the best safety practice definitely wasn't being practice in the store (we're still in the middle of an pandemic) and the lady who is working drive through wasn't inviting. In fact, her lack of a friendly customer service tone gave me the impression she didn't want to be there🤷🏾‍♀️.

The absolute worst customer service i have ever experienced. We went to the drive through before they closed and they still gave us the worst attitude ever. There was one lady who yelled at us and basically threw a milkshake at us. Everybody at this location was SO confused and had no idea what they were doing. I ordered a cotton candy ice cream and they gave me the wrong ice cream.. The attitude of this one lady really ruined my night.