Lacio's

Italian food is my absolute favorite food to eat. I love this place, I was completely satisfied, portions were good, tasty and perfectly cooked. Shrimp parm over pasta, mussels appetizer, & a side of mozzarella, tomato and onions, delicious 😋, just under $60. Ordered ahead by phone, easy, at pick up, establishment is rather small but the atmosphere is comfortable. It's a must try.

I am extremely disappointed at the service provided today. My boyfriend and I have been to this location about a year ago and had an amazing experience. Unfortunately, this visit completely wiped it! For starters today was our first day out since I suffered a very serious knee injury earlier this year. Celebrating the milestones have become a huge a thing for us. Upon arriving we got sat in an area towards the back where the waiter stated was for non reservations; which is fine. The waitress working the area came to the table and didn’t even properly introduce herself. She took our full order, brought out the beverages and checked on us when we were half way through our dinner. Being that we were starving when she checked on us I asked her if the appetizers were ever going to come out as we had received our dinner first. She proceeded to check and stated that she had forgot to put in the appetizer order. My boyfriend agreed we would still want an appetizer so I decided to leave my entree half way to be sure we would have our appetizer since the portions are pretty healthy. A few minutes later a waiter by the name of Jorge approaches the table and grabs my dinner plate and asks “are you done?” With an extremely rude demeanor. I told him I would like to wrap it up as we had another order coming. At that point even the couple sitting next to us felt uncomfortable because it was an obvious lack of customer service. A few minutes after that Jorge comes back to the table and asks us to move tables because we didn’t originally have a reservation and a group with a reservation had arrived. We both tried to keep our composure but were obviously upset. I am still recovering from an injury and it’s completely obvious being that I have a huge leg brace and crutches. So I was sure to tell him that I was not moving as we were still occupying the table with active orders since they had messed up to begin with. He went to the waiting clients and loudly advised them that he asked, we got upset and will not move. My boyfriend proceeded to speaking to the customers himself because the room itself got extremely awkward after that. I asked the waitress for her manager and she explained there are no managers on Sundays so I simply said I will no longer want the appetizer and just wanted our check so we can go. I have been in the hospitality industry for quite a few years now and I have never provided nor allowed such horrible customer service to happen in my presence. The restaurant has a beautiful authentic concept but management should really reconsider training their employees on not only how to speak to customers but also how to properly accommodate their table arrangements on a timely manner. Also, certainly consider some sort of authority on Sunday’s since the staff is certainly speaking to customers as they please. Once again, beautiful authentic Italian restaurant but customer service makes or breaks a business. Most certainly a visit that costed Laicos what could of been loyal customers.

Laicos is one of those old school Italian spots where you walk inside and go, “This going to be amazing.” And then you end up spending 5 hours there eating the best food ever and drinking red wine… and it is, in fact, amazing. Calamari, mussels, octopus apps were great! Chicken and eggplant parm dish was TOP NOTCH. They didn’t rush us, service was great, everything was great.