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UPDATED:
After writing this review 3 weeks ago, the owner Howdy reached out asking us to come back and give them another chance on him. We did that tonight and I can honestly say it does look like they’ve gotten back on track. Service was relatively quick and the food was as good as I remember it being in previous years. Burgers were cooked perfectly and flavor was in point. My husband was able to get a milkshake which he hasn’t been able to get in a while and it was delicious! The restaurant was very clean and there was a busboy constantly checking the dish bins and making sure things were clean and tidy. Because I had seen recent reviews mention the bathrooms being horrible I checked the women's room out and it was immaculate. I have also attached some photos from this visit. All in all, I am very happy to say that we will continue to visit regularly like we used to! Thank you, Howdy for making sure that your awesome restaurant continues to be a local favorite!
Disappointed that Jumpin’ Jax seems have gone down hill. I wrote a rave review for this place under my other account 3 years ago but we’ve been in 4 times in the last year and each time it has been disappointing. My husband loved the milkshakes here but now every time we go in, the milkshake machine is broken (giving me McDonalds vibes). Even last time we went in, the person ahead of us ordered a milkshake but when we went to order they said it had just stopped working. The last time we went there was also no seasoning on the fries. The wait times have gone through the roof and I get that places are short staffed but when we went last time we asked for an extra side of aioli and the person (manager we thought) got it then went to another table to chat for several minutes with it in hand - we realized this when we asked the waiter again for the sauce and he literally went to take it from the other man’s hand standing at that other table. Today we waited 40 minutes to get 1 burger and 1 kids pizza. When the burger came out it did not include the fries so my husband had to ask for those. He also wasn’t given the kids drink to go with the meal and when he asked the gentleman at the counter he argued it was not included despite my husband pointing to where it states it’s included on the menu. When I got home and sat down to eat my burger I noticed the tomato was mushy and gross, it was missing pickles, and the patty was burnt to the point of tasting/feeling like ash around the outer edges (maybe it had been on the grill for the whole 40 mins we waited..?). We used to love supporting this local business but I’m not sure how much longer we’ll keep trying to give them the benefit of the doubt. Giving 2 stars because I know what they can be and part of me still wants to have hope.
This place is great. You walk up to order then they give you a card with a funny statment and scream it for you to claim your order. Our food was so good! I had a 904 chicken sandwich with sweet potato fries on a gf bun. They were very knowledgeable and careful with a gluten allergy. My husband had the chili dog which was huge. We were impressed and will be back.
Food was delicious! Came out quick and just as we ordered. The fries are very good. Burgers were cooked just right and loaded perfectly. Restaurant and seating area was clean, open, and very nice. Pasta salad was amazing!
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I have been going to Jumpin Jax since they first opened, and I can't believe I am just now writing up a review. If you love burgers, then you owe it to yourself to give this place a try. In my opinion they have one of the better burgers in Jax. My go to burger is the Smokehouse burger, my wife usually goes with the Dynamite burger. Be warned though, these burgers are juicy and messy so make sure you have a lot of napkins at the table :)
Everything I have ever tried here has been great, including the hotdogs, pizza and chicken tenders. My sisters is a big fan of the grilled cheese. For desserts, they have cookies, cake and also do milkshakes. I haven't tried any of those yet, but they are definitely on my list. They also recently started to serve breakfast on weekends, which includes breakfast pizzas, wraps and sandwiches. I definitely need to make it out to try that also.
The venue is also always clean (you clear your own table into bins near the door, similar to the way Maple Street is set up), and the staff is always friendly. I definitely recommend this place if you are in the area and are craving a good burger or pizza.
Second time we have eaten there. Parking is ok with an easy on if you are heading North on San Jose, going South a bit more of a challenge. Ordered 2 of the 904 Club with Fries. Was ok but to me a bit more bread than I like on a Club so 4 ⭐. I ordered the Chicago Hot Dog for $7.49 with Sweet potato fries which came out way over done so that dropped it to 3 ⭐. Wanted to send them back but were in a bit of a rush. Order entry is easy as is the table delivery of the food so 5 ⭐ for that.
Incredibly nice experience. The ambiance was great. The associates were great. The food was just as good. We got a 904 Chicken Sandwich and Jumpin Jax Burger as well as chessy bread w/marinara. Both burgers along with the fries and ORings were top notch. The cheesy bread was a non-yeast pizza dough experiment with cheese. It was good, but underwhelming. The place was clean along with bathroo.s and condiments were readily available. We will be back to try more menu items.
Yummy burgers and the cole slaw was amazing. We also ordered chicken tenders for my little one. They were good too. Everything was nice and hot.
Sooo GOOD! Our first visit here and the staff was absolutely incredible, so friendly and helpful. We shared a strawberry milkshake that was large enough for two people. It was chock full of strawberries a day topped with a decadent whipped cream. My husband chose the thin crust chicken Mediterranean pizza and he thoroughly enjoyed it! (He loves pizza and had nothing but positive compliments about it!) I chose the Duval burger (thinking it was the one patty, I was wrong! That will teach me to read the menu!) It was out of this world and 3/4 of it came home with me! Loaded with fresh tomato, lettuce, red onion slices and pickles and their Jumpin Jax sauce....it was PHENOMENAL! I also upgraded to onion rings and they were the best onion rings I've had in a long time--very crunchy and BIG! We will absolutely be coming back as they have a gigantic menu and lots of vegetarian options for our daughter. A Jacksonville hidden gem for sure!
Great burger. I had the bleu cheese with bacon and my 11 year old granddaughter had the Jumpin Jax burger. Hers was gone within 5 minutes! The seasoning on the fries was very tasty. Service good. We were the only people there....off time of day, around 2. A bit pricey for a burger and fries...$10.50 and 12.50. Great for a treat but I can't afford it on a regular basis with a senior fixed income.
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Went to Jumpin Jax for the first time tonight for a school spirit night. I hadn't heard a whole lot about this place so I wasn't really sure what to expect. Now I'm really disappointed no one told me to try this place sooner!
For so long I've been led to believe there aren't many options for good, non-chain restaurants in Mandarin. I thought I had to drive all the way to Town Center for a good burger. Lies!
The burgers are delicious. First, let's talk about the kids burgers. They are perfect little sliders. Unlike kids burgers at so many restaurants, they did not resemble sad lifeless wafer patties from a crummy fast food drive thru. These kids burgers were plump, juicy and throughly cooked. The only cautionary tale for kids meals is you may want to consider ordering the fries "without the spicy" as my little would say.
As for burgers for the adults in the room, you better come hungry. Even the simplest, basic cheeseburger is so flavorful you won't want to leave any behind on your plate. And the fries are on point. I am a committed ketchup girl, as in ketchup belongs on French fries. Period. Well, let me tell you, I tried a nibble of one before I grabbed the ketchup. These fries are perfection! No ketchup or other condiments required. Perfectly crisp and crunchy on the outside, fluffy potato cloud on the inside, and seasoned to perfection. I don't care what side you think you want with your burger or sandwich. Order the fries.
After all that, you're going to be so full and so satisfied. But don't get up to leave just yet. You simply must try a milkshake. Heavenly. So thick and creamy you'll think there's no way you can drink it with a straw, but they are blended to perfection, just barely liquid enough to sip to enjoy. And they come complete with whipped cream and a cherry.
The last little detail that makes Jumpin Jax even more delightfully fun is their unique take on giving out order numbers. This fine establishment does not reduce its valued guests to a number. And you certainly won't be getting a vibrating pager. Instead, you get a quirky table name such as "the quietest mouse in the library" or "the ripest banana in the bunch" or "most likely to find buried pirates treasure." This adds to the fun while you wait for your food to be served.
We will be back. Soon and often. And next time I'm trying the pizza! I'm so glad we checked this place out for the school fundraiser and I'm excited to have a new local favorite!
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