Sicilian Delight Ithaca

I was just passing by and stop here at itacha mall and let me tell you , Sicilian Delight did not disappoint, I order a chicken parm, Stromboli , 2 slices of CBR and the food was phenomenal, let alone the Customer service by the two Gentleman that greeted me was Just Great didn’t expect that , But overall will be stopping more here in the future for my dinners ⭐️⭐️⭐️⭐️⭐️⭐️

If I could give more stars, I would! Stefano is the perfect example of a customer focused business owner. The food is absolutely amazing, and the owners are even more incredible. (If you'd like some details on my experience, see below.) I've eaten at Sicilian Delight since I was a child, always one of my favorites! Last month I decided to place an order online to pick up and take home for dinner for my family on a Wednesday night. I was SO confused and disappointed when I got home with the quality of the food that I had received. *I knew that this was NOT the quality that I have ever experienced from them, so I wanted to reach out and let the owner know my experience. I sent a message on Facebook asking who I could discuss this with. Within 30 minutes I received a phone call from the owner personally, who was so apologetic and let me know that he was out of town (at one of his other locations) and that he had some new employees working that day. He wanted to make things right, and told me to stop by later that week when he was back behind the counter. 2 days later I walked up to the counter and he immediately recognized me. He not only remade the entire order for free, but also threw in some drinks while I waited. The replacement food that I received was EXACTLY the quality that I remembered and loved. I mean this when I say that I have NEVER in my life had such an incredibly positive interaction with a business owner. Stefano AND his wife both thanked me several times with such genuine sincerity and appreciation for me bringing the issue to their attention. They went above and beyond to more than rectify the situation. Stefano and Sicilian Delight have truly solidified my lifetime support.