Chipotle Mexican Grill

This will be the first and likely last review I ever write. I have ordered from this store many times, hoping my experience will improve however it has not. I have had my mobile order delayed 30 minutes consistently. When I eventually receive my order, it is usually wrong. Today, I placed a mobile order for pickup at 5:30pm and still at 6:30pm my order was not ready. While I recognize that this is not the staff who were workings fault, it is a reflection of the poor management. If you are ever looking for a good quick meal, look elsewhere. Chipotle, if you cannot fulfill mobile orders in a timely fashion- turn them off.

Have been here three times. Will never come again! First time, I went to order directly, a piece of glass that separates food and ppl broke itself in front of me. They stopped fulfilling orders Second time, decided to use app to place an order. Arrived on time, after waiting 20 mins, they told me they didn't realize the order Today, placed an order through app, intentionally made it ready 30 mins early, hoping they can do the job. Arrived and saw a post saying their on line order system is totally down!

All the 1 star reviews and the 5 star reviews defending the staff are correct. You can tell the employees lost their morale and souls to the burrito making machine. There is no sense of urgency, no hospitality, & no sense of cleanliness. They’re here for the paycheck and benefits, nothing more nothing less. When an employee is working at a crawling pace as lines get longer and online orders pile in, they just don’t care about their customers. No apologies for the long wait times. It’s truly saddening. Chipotle management really needs to solve their HR issues.

Ordered online about two hours in advance (because we needed it to be a quick stop since it was late and we had two tired and hungry toddlers in the car), arrived and restaurant was empty but our food wasn't ready. The guy printed off our order while my wife stood off to the side waiting for them to make the food. About 20 more customers came in over the next 30 minutes, and the staff served ALL of them and they left with their food before they made ours. My wife tried to talk to the cashier, but he wouldn't make eye contact with her and kept serving other people. We ended up being there over thirty minutes waiting for our food. And they forgot the chips we ordered.

I've eaten at a lot of Chipotles and this is probably the worst one I've ever visited. They had much of the interior taped off like a crime scene, so no bathrooms were available to use. They were out of chicken. Their fountain was only dispensing carbonated water for the drink I wanted. Their other drinks were all empty. The line was long - all the way out the door. We got our food and ate - the line had not moved in all that time (the person behind us in line was still at the register). I think you get the picture.

I've been to some wonderful Chipotle locations, and some really awful ones. This one is probably the worst. Even though it was not crowded, the employees were slow, rude, and indifferent. The dining was filthy and looked like it hadn't been cleaned since before Covid. They were out of chicken. They were out of veggies. They were out of any concern for customers. I asked for white rice and got 1/8 of a cup. I asked for cheese and got 2 cups or so. This was like a horror movie set with animated mannequins for staff. There are so many better options in Ithaca. Do yourself a favor and avoid this dumpster fire.

I’ve been to a lot of Chipotle locations in my life, and this one is by far the worst. Food is never on time. Ever. The portions are smaller than normal and food quality is below the company standard. Disappointing. Update: back again. They refused to accept my voucher for a free meal, made me wait an hour for my food, and gave me nothing in return. I have experience in the restaurant industry and there is no reason this could possibly be acceptable. Management needs change.

I have been to this location numerous times over the past few years. Within the last few months, the quality has noticeably decreased. It is hit or miss whether or not you will be able to order on the app. At one point the app wasn't working so I drove 15 minutes out of my way to the store (which was open) just to be told orders weren't "being accepted" at that time. I got delivery today and it will be my last time for a long time. Tiny portion size (noticablh different than the normal portion size) chips tasted stale, and overall quality of all ingredients in my bowl tasted old. Really disappointing how much this location has gone down hill.