Chipotle Mexican Grill

I ordered (for delivery thru the app) a double chicken burrito bowl, light white rice, pinto beans, corn, cheese and sour cream. A normal portion of chicken is 4 oz. Double is 8 ounces. The second photo is me moving all the chicken to one side. I had 11 pieces of chicken TOTAL! I called to try and get it fixed, no answer. It cost $17 for this. I hate the fact that I cannot trust double to even mean single portion or that I cannot reach anyone at the store. If you order here, DO NOT do it digitally. Go in to the store and watch them make it.

(Delivery) THIS is the portion we got for our burrito bowl. It’s so small and messy, it looks like someone literally ate half of it before it went out. No napkin, no utensils and arrived cold and late. Are you serious? I don’t get this from other locations. You’d expect a higher end city like Issaquah would give you good service and quality but apparently not. Step it up if you think you deserve higher pay, otherwise, just quit..

Everytime i go here the portion gets smaller and smaller. Not sure if people are being told to shake their hand while scooping rice and meat etc so the scoop is just half way. The person there was digging into the last pieces of rice until i asked him that he needs to refill the rice rather than give me the few grains left at the bottom. Then i asked to put the hot sauce on the side and he ignored my request until i asked him 3 times. Not going there again.

Food was good and employees were trying their best but they were too busy and seems they prioritize the online orders. They didn't have chips or guac not even Chipotle vinaigrette but you could clearly see when they were bringing those items for the online orders. I understand times have changed and that's the new norm, I guess next time I should order through one of those apps

I ordered for pickup to be ready about 20 minutes after I ordered (you can set times to pickup by). I got there. The staff ignored me for at least 5 minutes, maybe longer, even though they only had a few customers and had spare staff members to assist me. Finally they came and asked if I had a pickup order, I gave them the name, and they printed out the ticket and started working on it. It was supposed to be ready when I arrived. I was awkwardly standing around for 10 minutes total. Overall the staff were pretty rude. The food tasted okay but pretty sure it gave both me and my girlfriend mild food poisoning which seems to be pretty common with Chipotle apparently. Never again.

More often than not my mobile orders are not done well. Bowls asking for extra lettuce instead have hardly any. Tonight we ordered 3 chicken entrees and we each had maybe 3 pieces of chicken. It seems as if you don't stand there and watch them make it, they can't be bothered to monitor quality.

To put it bluntly, this place on the day I came in was more like a pirate ship without a captain.....no one seemed to run the main line, they were out of ingredients and kept having to go in the back for refills and I felt bad for the gal a couple people ahead as her food sat on the counter open for about five minutes, so by the times she was rung up she had cold food. I was one of seven people ahead of me and what typically takes a few minutes to get through took 15 minutes due to an apparent lack of management and or ownership of what the situation was. The guy at the register was a little too bro for me, lacked candor and professionalism, don't call me dude if you don't know me. Typically my experience has been good at this location, but something was awry this time, the place was a mess and unclean, out of most cutlery and this was at 2pm, I just used a spoon when I needed a fork as the guy at the register was not helpful or seemed concerned..and the place was not crowded at all. I hope this place can get it's act together as it's in a great spot, but I'll go to another location from here on out and hope there is a stronger leadership presence running the show.