El Pollo Regio
1105 W Shady Grove Rd, 75060-3850 - Irving
Recommended by Sluurpy:
2021
#259 of 456 restaurants in Irving
Updated on
Spanish
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
41/100
Data Completeness
56/100
Verified Dish
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Contact Information
📞
Phone:
+1 972-313-8100
🌐 Website:
http://www.elpolloregio.net/
📍
Address:
1105 W Shady Grove Rd, Irving
📷 Photos (11)
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Google Reviews
3
Google reviews
The moment I drive up to drive thru the young lady makes me aware that they do not have chicken, 'Pollo Loco' is their name.. She immediately cuts me off & says Thank you & goodbye, seems I had annoyed her. I changed my order to another meat choice, she says fine that will be #14.67. I hadn't told her how many or how I would like it served.. Just rude. The price was too high for what later found out to be 5 tacos...Not enough to feed the crew I had at home.. The frustrating part of it all is why do customers have to endure such crass behavior for their career choice or whatever bad day they are having. I understand stress & frustration, I have been part of the fast food industry at several levels, customer service is about improving customers experience. This place has pretty good food so I may come again but not without giving other places a try 1st.
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Google
The food was good here very fresh also ordered a piniapple drink very refreshing will definitely eat here again great customer service
Google
This place is quick for fresh food and my person who took my order (Sylvia) was so friendly and had a great smile.
Google
Delicious simple plates. Went for dinner and received my food fast and hot. They offer different salsas also. Their Horchata is really good. I recommend and will return.
Google
If you are ever in the neighborhood and looking for a good meal to eat come check out this location service is great food is tasty and satisfying highly recommend. Also ask for Manuel great personality.
Google
If youre ever near this neighborhood i highly recommend coming to this pollo regio. I love their tostada siberia and they have a really good customer service.
Google
Great alternative over other fast food chains. Much healthier. Yummy food, big portions, fair prices, and courteous, efficient staff. I love the carne asada el carbon, hubby does the grilled chicken. We adore the corn tortillas. You will walk away full and satisfied every time. We usually have leftovers. Everything is always hot, fresh, and delicious. Even the grandbabies enjoy this one! :)
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Google
I believe this to be the very best location in the area. The workers are always very friend, and try to provide the most rapid service possible. If there is a delay on service, it is only because I have never been to this location when there has been fewer than three cars in the drive thru.
Excellent food. Wonderful service. Highly recommended.
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