Julie Brown
When I pulled in I was asked to please give them a moment. There was 1 car ahead of me and 3 people at the walk up. I waited over 20 minutes and left. I understand if you were busy. But I don't believe that was the case. I think they forgot I was there.
R R
I love Rally's food. No denying when the employees are actually providing good service, the food is good. However, today I officially I hated Rally's. The drive through employee decided to engage in conversation for 10 minutes with the one other car ahead of us. A friend or family member I'm not sure, but it was over 10 minutes and we were the only other car in line. I'm tired of spending money on poor service. Rally's has some of the worse customer service no matter where I go in Indianapolis. The attitude and over all experience is something I have to mentally prepare myself for before going to the restaurant. Dear Franchise owners, I know Rally's is a good cash cow franchise but take better care of your business and train the people better on customer service. I know you're located in black neighborhoods mostly, doesn't mean black people do not want better service.
Stephanie Bell
Avoid this location if you're expecting fast service. We waited 20 minutes and would have left if there was any way to get out of line. There was only 2 people working and they were moving in reverse. Once we got to the window we saw how nasty dirty things were. Greasy fingerprints covered the windows and the cash register screen and their uniforms looked like they hadn't been washed in months. Filthy, filthy, filthy!!!
TheREAL Cuticlepusher
Horrible food at this location. They got my order wrong. The food was cold. I asked for no ice she filled the cup to the top. Had no ketchup. I would have taken it back, but I was in a rush. ALSO this isn't the 1st time I have gotten bad food here.
Prik 30
This place is garbage after 10pm. Ordered four meals and only had 3 when I got to the window. Claimed she couldn't hear me for the other order. Could be because of the loud music you were listening to. After repeating my order to her for the third time, I still get shorted a sandwich and a fry. No hair net, grabbing good with her bare hands after scratching her head. I will not return to this location and I wouldn't recommend anyone else to either. If you see erguson on your receipt just trash the whole order.
Eric Burdine Sr
Horrible. Burger was so dry, I had to eat it in the rain. Asked for ketchup, had to wait while she looked for it with disgust in her voice and contempt on her face. Squeezed me some in a container. If, you can't afford ketchup maybe you shouldn't sell burgers and fries. Just saying.
Tamieka Roberts
They got my order wrong. When I took it back to get what I wanted the cashier was very rude and argumentative. I asked for nacho loaded fry chips and received bacon ranch fry chips. She argued that bacon and ranch was what came on the nacho chips. Once my order was corrected, it was very sloppily done. cheese and chili were all in the bag and very little on the fries
Raven Leck
I don't know what's gone wrong with Rally's locations at least the past few months, but I will not being going back any time soon. My boyfriend and I thought we would try this one since we've had multiple terrible experiences at a different location. This one wasn't much better. We were able to place our order right away, and we were the only car there initially. But we had to repeat our order three times at the drive up, and part of it again when we got to the window. Surprisingly, all of our food was correct, albeit lukewarm. My boyfriend ordered a coke, but received diet. Informed the gal at the window. She made him a different one, where he watched her get if from the regular coke dispenser. It was diet again. So this time we pulled in the park and he took it to the walk up, asked for a cherry coke instead and informed her maybe the coke and diet coke dispensers were switched. She said absolutely nothing to him either time. No apology, nothing. So we go to drive away. He says it barely tastes like cherry, but he could tell it was. I took a sip. It tasted like dirt. Honest-to-God actual dirt. He tasted it again and said the same. Suffice to say, we will not be returning to ANY Rally's location in the near future. Extremely disappointed.
An error has occurred! Please try again in a few minutes