Review Donatos Pizza - Indianapolis

best indyonline

Nice friendly staff and very clean restaurant and bathrooms. No customers on a Friday night after 8:30pm... it is high school football season so maybe it will pick up. Great food just not a busy night time location. Nice and safe just not busy.

Sultan Al-Abdallah

Staff is very pleasant and respectful, the pizza was great

Matt Salmons

This place is a great location, some of the best crafted thin crust around and I consider myself quite the ninja turtle

kelly hull

Best pizza i have had in awhile! Excellent customer service

Carson Pierce

Great service! Had a problem with my order due to an issue with an online ordering platform. They accepted the the mistake as their own and offered me a complete new order free of charge. Will definitely go back

Phoebe K

Original: Donatos is delicious but this one is just so horribly mismanaged. It goes so far beyond being busy and slammed with orders. Ordered a regular pepperoni pizza and can't even identify what was delivered (over 20 minutes late!). It's nothing at all like the regular pepperoni pizza I get once a week. Covered in cheese BLACK to a crisp and hardly any pepperoni (under the cheese?) And no seasonings. I call to see what happened and the kid on the phone goes "they must have just put extra cheese?" Now I'm on hold for 15 minutes waiting for the manager because he's "busy making pizzas". What a mess. UPDATE: after a long long wait the manager finally came to the phone and refunded the order and they're remaking it. I sincerely appreciate going above and beyond and not only refunding the order but also remaking it and redelivering it. That's good management.

Rebeka Arrojo

Ordered for pick up several times at this location and never have had issues. Good pizza and subs.

Julie Deloughery

I ordered several things from Donatos on 96th Street the food was great. They accidentally gave me the wrong pizza no big deal things happen. The General Manager was so apologetic I had a new pizza in less than 15 minutes and he took some money off my bill which he didn't need to do. Awesome customer service. I haven't seen that lately. I'll Definately be ordering from Donatos again.

Sarah

I love everything about their pizza. The pepperoni tastes great and it covers the whole pizza perfectly. I like that they're smaller pepperonis, so I'm not biting into one and ripping off half the cheese on the pizza along with it. I love how the thinner crust ones are cut into squares. I always get some when I come into Indiana (from Michigan). We used to have one by me but it closed and I was so sad. Tried some sort of apple dessert thing this time as well and that was really good (though a bit messy). I ate inside at this location and the service was good. Everyone was friendly and they were attentive.

Julie Christianson

We did an online order on 3/22 at 7pm. The gentleman that gave us our order at the drive thru was phenomenal. The order was perfect and the food was excellent. The customer service was refreshing. I wish I knew his name. Thank you!

Alice Sheehan

We went mid afternoon today, our server was named Cassidy(?) I think. She was very helpful (first time there from out of town) and attentive. We had the meats pizza, it was amazing. Brought back an Italian side salad and hot wings for our supper, and they rocked also!! Thank you Donatos and Cassidy for a great experience!!

Rose Bernard Evans

Wonderful pizza, wonderful service. Wish we didn’t have to drive so far to go to Donato’s Pizza, but they closed both Anderson and Muncie locations.

David E. Weaver

Order arrived incorrectly and not the least bit hot; lukewarm at best. I waited nearly an hour for that privilege. When trying to call the location, no one answered. I actually had to call another Donatos location so they could try to relay my message. When I finally got ahold of someone, I was informed I would need to wait another hour for a re-delivery. I'm glad I don't need CPR from them tonight!

Rhonda Reed Sacks

Okay so I ordered delivery I waited over two hours. I called many times and finally someone answered the phone. I asked when my food would arrive. The gentleman stated that they put the address in wrong and tried calling twice. Well I stated I never received a call and asked if it would be delivered. He started they were now closed and that wasn't going to happen. Completely rude and not the way to run a business.

Christopher C Cary

Donato's Pizza on 96th and Lantern has the worst service.

Clayton Culver

We came in to town for a soccer tournament and about 20 of us went to donatos the service was terrible and we even had to go up to the cashier to order then had to get our own refills and clear the tables. Personally I had the boneless chicken wings with mild sauce and they were disgusting.

Kristina Jones

Preston left and it's now a disaster. District manager doesn't care nor does any of the random managers they have filling in. Absolutely horrible service.

Brad Hauser

Ordered last night, got a perfect set of pizza's. I think Doug was there working by himself, much credit!

Heather Eberle Hornback

We went to the Donato's on 86th in Indianapolis and waited around for someone to serve us - after about 20 minutes and going up to the counter to ask for menus, we decided to leave and go to the Fishers location. We got immediate service and Doug did amazing to make sure we were taken care of yesterday. We don't have a Donato's in our area but would love for one to come near us soon. We love this Donato's Location when we travel to the Indianapolis area.