Subway

My disappointment with Subway is with corporate Subway's terrible digital ordering and contact system. I never saw anything so badly designed in my life. I ordered two subways online, paid for them with a credit card, then went to pick them up. The Subway store I ordered them for pickup had absolutely no record of the order, yet I was charged for the subs. Bought two more at the Wal-Mart subway (which was the listed on the email confirmation, so it's not like I went to the wrong location), but I was still charged for the first non-existent first two sandwiches. When I tried to get my money back by "contacting" Subway, their web site required information from the printed receipt, which of course I didn't have because I never got the sandwiches. It WAS originally on the web site page when I ordered, but when I went back to the page, it was gone. Unbelievably terrible online experience. To the owner of the Subway store in Indiana, PA, she eventually had the charge removed from my credit card. Bottom line -- even though there are phone numbers to reach their customer service department, forget it. You will be directed back to the web site digital contact form (which is useless). We have had at least three problems ordering from Subway online. That's it. No more.

The young girl that waited on me today was awesome!!! How nice to carry on a conversation with a 22 yr old! My food was perfect. I hope she gets something extra because shes a definite asset! Will always try to go during her shift! 6-2. Because of her.. I wont be going to any other Subway! Thank you sweetie for making my day!