Chipotle Mexican Grill

Unsanitary and poor quality of food at this location. My barbacoa was one big chunk of meat and inedible. Shredded cheese was unavailable and the grilled veggies were burnt. The employee behavior is the main reason for 1 star... the cashier was eating, drinking, and using her phone with gloves on while working. The main cook was eating while working. This is disturbing as the cook is preparing food while eating. I also saw the cook wipe down a counter then use that same rag to wipe her hands and arms off. I will not be back and I did not finish my meal.

I literally have never written a bad review about any business or restaurant. I have to have such an extremely terrible experience to even consider it. But, I feel like this review needed to happen; I Placed an online order to have ready for pick up at 7 PM. Walk in the door at 7:05 PM. Order is not ready. They keep telling people they are out of chicken and are making it and also that it would take 8 to 10 minutes. I stood waiting for my order, SO PATIENTLY, from 7:05 PM until 7:40 PM. I am not big on complaining because I worked in the restaurant industry for eight years as a server and I tried to give a little sympathy. The only thing I was offered was a free small drink. Even after the chicken was apparently done it still took another 10+ minutes for them to get my order out to me. So poorly managed, so poorly organized and so poorly ran of an establishment. I’m sorry, but it can’t be that hard to figure it out.

Usually this one is pretty good. I eat vegan and the food is decent. Today, they put cheese on my vegan bowl, whatever, I went back and switched it out. They were understaffed and only taking online orders. A complete idiot who couldn't read the giant signs and blockaded walk way still came in and got mad at the 3 poor employees who had to deal with his idiocy. It's times like that, that it's better to not be mad a little mistake and remembering these people are doing their best.

I placed an online order at 4:45pm to pick up at 6:00pm. I'm assuming they made my order when I placed it, bc I got home with COLD food. Not one item was warm. My son had A HAIR in his kids meal, and they did NOT include any meat with it!! (I ordered steak, beans, cheese, and fruit) Just beans, cheese, and 2 less than edible tortillas. I tried to call to complain and I was referred to an automated system that informed me I would need to report the issue from a confirmation email that I NEVER received! I spent $43 on food I had to reheat. Unsanitary. AND incomplete. I will absolutely NOT be returning here again.

Worst place to go, I went after 8pm and every container of meat was empty or half way gone, I asked will you refill there answer was NO probably in an hour but they close at 10pm , makes no sense, no cheese, no avocado, they had some chicken but was literally black from how burnt it was, the employees were very rude !!! Only one person was in the line, every one else was in the back hanging out bc you could hear them laughing !!!! Never coming back !!! Worst experience of my life

We came and ordered then they late us know they were out of cheese after the fact. Tables looked like they had not been wiped off all day. Trash cans were over flowing. Receipt printer was not working. Was told we would have free queso for the lack off cheese yet were charged with out letting us know. (I have no problem paying for queso, but don't tell us it is free then charge us with out letting us know.) Not to mention, the last time we were at this location our rice was severely undercooked, like crunchy. There was no compensation after it was brought to their attention and the workers even acknowledge the undercooked rice for themselves as "oh hell no, I wouldn't eat this."