They couldn’t find my reservation because I book through a third party the front desk was super helpful to
help find my reservation. The manager at the hotel found my reservation before the third party booking company found it. Amazing customer service!! Great location, 5 minutes from the galleria mall, Ruth’s Chris, and a P.F. Chang’s. Room was nice and comfy amazing AC. 10/10 would come again plus the cookies are amazing.
The room and staff at this hotel were exceptional. They took lovely care of my relative and her concerns related to her health while we were staying there. The nightly staff was warm and welcoming, we enjoyed sitting in the lobby, bar area at night where our regular waiter took great care with any orders. The room was spacious and clean with attention to small details. The parking staff always held the door open for us as we approached the hotel. It was an easy walk to the galleria and Waterwall. We thank you for a joyful stay, despite difficult life circumstances. It was truly a bright spot for us in Houston! We look forward to future stays at this specific location.
Excellent location to walk to shopping on sunny days. Very clean rooms with fresh white bedding. The balcony offered beautiful views of Houston. The staff were friendly and welcoming, we enjoyed our stay.
Decent hotel room but the vent faced the window and did not cool the room very well. I received great service from Julian when my digital key/room were not ready on time. He took great care of me and got me another room quickly. He was kind and very professional.
Our meeting space was much too small for our group of 60+ and the food was just ok considering the options in the area.
Room was a little dated but overall nice and clean. The highlight was the service. Ginita checked me in and had a fantastic personality. Made the process worth it since I didn’t even have to go to the counter as I had already checked into my room. Great job Ginita!!!
The service at the front desk was very attentive and helpful. Had a great experience at breakfast as well. The servers were exceptionally friendly and very on top of their work.
The hotel is nice and walking distance to the Galleria. The only complaint was the bartender (black lady) was rude the first night we drank at the bar. The second night, the young guy and old man made up for the customer service at the bar. They were friendly.
Staff are wonderful at hotel. Their friendliness seemed to set the stage for how guest interacted with one another in elevator, lobby and bar. Loved the location. Enjoyed the lobby bar area. Room was spacious, clean and quiet.
I stayed a week for business matters. Room showed definite signs of wear, carpet had stains, bathroom mirror corners looked damaged/old. I also complained about only having hot water even when on cold setting. Not sure if maintenance went while I was away. Didn't notice any improvement after advising front desk and via app. Other than that, all went well. Within walking distance to The Galleria mall and dinning. Staff was very friendly.
I stayed in Suite on the 26th floor, the view was amazing and the snack amenities were everything.
Now let’s talk about the customer service!! I’m a Travel Agent from Austin, TX and I travel to Houston a lot. Today Ms Tamyra (Front Desk Supervisor) checked me out. Her customer service on a scale of 1-10 wax a 11!! She was kind, polite, and she knows her job. Again, I have been to this hotel many times and I have always had a positive experience but the customer service I received from Tamyra today, was above and beyond service. It’s because of her that I will forever stay at this hotel.
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