Desert Rose

They couldn’t find my reservation because I book through a third party the front desk was super helpful to help find my reservation. The manager at the hotel found my reservation before the third party booking company found it. Amazing customer service!! Great location, 5 minutes from the galleria mall, Ruth’s Chris, and a P.F. Chang’s. Room was nice and comfy amazing AC. 10/10 would come again plus the cookies are amazing.

I stayed in Suite on the 26th floor, the view was amazing and the snack amenities were everything. Now let’s talk about the customer service!! I’m a Travel Agent from Austin, TX and I travel to Houston a lot. Today Ms Tamyra (Front Desk Supervisor) checked me out. Her customer service on a scale of 1-10 wax a 11!! She was kind, polite, and she knows her job. Again, I have been to this hotel many times and I have always had a positive experience but the customer service I received from Tamyra today, was above and beyond service. It’s because of her that I will forever stay at this hotel.

On a recent trip to Houston, I stayed in a suite on the 26th floor of this hotel. The hotel is in a great location and everything with my stay was great! BUT the most awesome thing was the customer service I received from the front desk supervisor Tamyra! I had a very small issue with my room, but Tamyra did not hesitate to bring my stay back to 100%…and with a smile! She never made me feel like I was bothering her. I will definitely be back to THis hotel when I visit Houston and will tell all of my friends to come here. I will look for Tamyra every time I come from now on!

Me and 3 of my friends came for Beyonce's concert. We stayed from Friday to Monday. We had a great time in Houston and we were treated very well at this hotel. Jerrod treated us very great at check in and Tamyra treated us very well too and accommodated us in any way possible. The rooms are very spacious, nice, and clean. The hotel is in a great location surrounded by a lot of restaurants and of course, the Galleria. Prime location to stay in if you want to visit Houston.

The room and staff at this hotel were exceptional. They took lovely care of my relative and her concerns related to her health while we were staying there. The nightly staff was warm and welcoming, we enjoyed sitting in the lobby, bar area at night where our regular waiter took great care with any orders. The room was spacious and clean with attention to small details. The parking staff always held the door open for us as we approached the hotel. It was an easy walk to the galleria and Waterwall. We thank you for a joyful stay, despite difficult life circumstances. It was truly a bright spot for us in Houston! We look forward to future stays at this specific location.