Newk's Eatery

I have visited this location (Hoover)several times and always had good food. Tonight however I tried placing an online order and obviously there have been changes made to that procedure so rather than continue the frustration I just called my order in. I called when I arrived (as requested to do) they brought my order out promptly. Luckily I checked my order and realized there was no silverware or napkins😩I went inside and finally found someone to help me. Once at our location I realized the salad I ordered (Newks favorite) was not prepared at all like it is in the Vestavia location. All of the items were mixed together rather than separated. Also there were no artichokes and very little chicken. It tasted good but the salad dressing had already been poured over the salad - not a fan of that and never had it served that way? Please serve the dressing in a cup On the side! All this to say I will continue to come to this location however felt the owner should know about the salad preparation. I realize these are very trying times and difficult to find qualified help. Hoping these few things can get worked out!