Shingen

Location, staff, parking, solid 5 stars! Place is located close to restaurants, shopping and beach. No pool at the facility but you can use the pool at Outrigger Reef which is a 3 - 5 minute walk. We stayed at unit 94, 1 bedroom unit with a balcony. I would book this unit for 2 ppl but not 4 as the pull out sofa was extremely uncomfortable! The mattress was thin, worn out and lumpy. You can feel the metal frame and every movement, the bed creeks LOUDLY. The bedroom bed was not so comfortable either. The bedroom doesn’t have a fan or AC so it got pretty warm and we needed to open the sliding window that separates the bedroom from the living room to get some air from the AC (didn’t help much though). I will stay here again but will make sure to ask for a remodeled/upgraded unit as they have any.

Rooms were accommodating for my family. It was the room we needed for our Waikiki trip! The staff were lovely and was easily approachable for our needs. Being able to use the outrigger pool was a bonus. If I were to visit Waikiki again, I would definitely book here.

Great location, full kitchen & friendly staff. If you're more into airbnb than hotels, then this is the perfect place for you. We love having a full kitchen so we can cook whenever we want. We liked the access to the pool facilities at The Reef a block away. We also like the laundry facilities as we do not want to do check in baggage at all! We got a one-bedroom suite for our family of four. We are not super tall or big people so it suited us well. Next time, we might book a two-bedroom so we have more privacy from our kids. The staff was fantastic! They always welcomed us with a smile and were super helpful. Our departure flight was cancelled by Westjet eight hours before departure. They helped to extend our stay immediately and gave us an excellent rate. We really appreciated that as we were worried about being "homeless" over Christmas while not knowing when we would be able to return home. On Friday nights, you can see the Hilton fireworks from your balcony. The higher floors have a full view. Great Japanese restaurant, Wasabe, across the street. Take out from steak restaurant at Pagoda is a must for breakfast and lunch. Do be aware of the cleaning and parking fees. Some updating could be done in the suite and the hotel. They were replacing the hallways carpets during our stay so I'm hopeful it's better now. Next trip back to Honolulu, we're definitely coming back to this Regency location.

WOW - we have stayed here before and know what upgraded Apartment to ask for (81 with a view of the water - glimpse) and also know its a serviced apartment so daily cleans dont happen - but the difference since Rebecca joined is just amazing. Forget anything you read or see more than 6 months ago. The cleaning is top notch, the services and amenities have all gone way better and now access to the Outrigger pool is back as well. Couple that with access to a gym again and discounts at Foodlands and local places we have gone from rating a solid 4 to a 5. The kitchens have always been a bonus and we also know more owners have upgraded their apartments (55 and 75) as well so more choice of upgraded apartments too. The friendly faces and prompt help just finishes of the Aloha. As to the cleaning fee - we have been told its being reviewed too but where else can you get an apartment with a kitchen, views over Fort De Rusy, one or two separate bedrooms that can sleep 4 to 6 people and one or two lanais you can actually have everyone on in Waikiki and still not spend 1,000's - REGENCY ON BEACHWALK. NOTE: we have been coming here for years but not since 2019 due to COVID and the view when the Hilton sends up its fireworks - always special.

Has all the necessary amenities, nice beds, very helpful and friendly staff. The location is convenient, as it's close to many attractions around the area. Would recommend. Only issue is that from our room, you could regularly hear the alarm of the parking lot next door. Could be tuned out easily enough, just a slight annoyance.