Big Bad Breakfast

Fantastic breakfast spot - super friendly staff, great food (and they have gluten free options at no extra charge!) I had the Creole skillet - in contrast to 99% of breakfast places, this skillet was shockingly NOT made of 99% potatoes! It’s actually mostly made of all the better ingredients (veggies, sausage, etc) that the menu lists. Such a pleasant surprise, we don’t need all those dang potatoes!

Got to the restaurant. They said it would be an hour wait. We went down to O’henry’s and grabbed some coffee to just chill while we waited. I downloaded Yelp so I could see the wait time live. I practically watched it the whole time. We were 17 in line. I had somehow missed a notification that our table was ready by 14 minutes. Mind you, we weren’t gone for a whole 20 min. before they sent me the notification that my table was ready via text (and you have 3 min to claim your table, which they should let you know that ahead of time). Nonetheless, I didn’t mind and a man that was waiting for the rest of the party let us go ahead, because they couldn’t find our name at all (because we didn’t claim our table in 3 minutes). All of that was fine. We get into the restaurant and order. Our waitress seemed a bit cold, but no worries. I asked for the Big Bag Breakfast, a pancake, side of gravy and the shrimp skillet with andouille sauce for my 4 year old. I was brought the Yard Work (skillet loaded with veggies) I didn’t really notice it at first, but he barely touched it because it was a veggie omelette with avocado (I ordered shrimp because that’s what he likes and he doesn’t like avocado he’s 4). I know I didn’t order the yard work. I grabbed our to go boxes and explained that I got the wrong item and we would take it even though he didn’t like it and that’s not what we wanted. She said “my mistake I thought you said yard work”, but she didn’t really offer to amend it in any way, even though I’m certain of what I ordered. We were finished eating and she brought our ticket. Nobody came for a while to grab the card, so we went to the front to pay, where we were told we pay at our table. We were able to pay at the front, and upon paying and going to leave a tip, I noticed we paid for the wrong order which was double the cost of our order. It was quickly able to be refunded by the manager who was very polite throughout the entire experience. The food was good. Both skillets were great, the veggie one was fantastic for an adult, not so much for picky children. Waitress maybe should be a little more present. Maybe she had something going on in her mind, but there were a lot of moments where attentiveness and staying present could’ve made our experience a little better. To the people handling seating and waiting times, maybe let first time people know that it may be an hour, but times are variable and definitely that you only have a few minutes to claim the table, and that will be imperative to keeping your seat. Cooks-food was fantastic and quickly served. Manager-friendly and nice the whole time, even while not interacting with us. The facility was clean and my little boy really like the toys on the wall. I enjoyed the paintings. We will return. Next time, I will make sure to be very clear about our order and will amend my 4-star review to 5 stars based on having a better experience. This was still a good experience as I don’t mind that mistakes happen. Just some constructive feedback for growth.