Steak 'n Shake

This is the most horrible steak and shake I have ever been to. First of all I sat at the drive-thru for 20 minutes waiting to give my order and there was only two cars ahead of me. Second they got my order completely wrong. Third when I ate some fries and they were ice cold and then I discovered that the burger was completely wrong and it was also cold. We went to the front door and it was locked up like fort Knox. We then went around to the drive-thru and had to wait 25 minutes in order to get to the speaker to tell them that they got our order wrong. Then when we got to the window after waiting for another 10 minutes between the speaker and the window. They acted like they did it know what we were talking about. We had to go over everything again and explain everything again and finally someone came to the window and said here's your order. We will never go here again nor will we ever recommend anyone to go there. There are far better places to eat than the steak and shake in Hilliard. Try Wendy's. Their food is so much better.

My review is ONLY for the Hilliard location on Mill Run. At this time ONLY the drive through is open for business. I was keeping my grandkids who live about 1/2 mile from Steak & Shake. We go on walks and have twice 'walked' through the drive thru. Today, we stood and waited and let 2 cars go ahead of us. When there was no car waiting in line, myself and 3 grandkids 9,7,4 proceeded to the window. The manager (?) lady was extremely rude and said it wasn't allowed. There were NO cars behind us at this time. There was NO sign on the order board saying one could NOT walk through. We even tried to order through the board/speaker and no one even responded. The lady said ONLY through app or drive through. (My car doesn't have 3 car seats even if I had my car.) I proceeded to step aside and downloaded the app. It was a chore for me to order as I am 70 yrs old. It took me 45 mins. to even place the order. (while watching 3 energetic kids.) After the kids had finished their meals and shakes, one child wanted another milkshake. The app would not work for me this time and I called Steak & Shake and said we were still in the parking lot, and could I just order another milkshake over the phone? She said "NO" she was busy and there were only 3 employees. I said it's ONLY a milkshake. She then said, " You either have to go through the Drive Thru or order on the app. I said, "I TRIED the Drive Thru and you would NOT let me order." She was very rude and we left w/out the milkshake. This location needs better customer service and a SIGN at the drive thru disallowing one to walk through.

This location in Hilliard claimed they don't have any flavored syrups for their soft drinks and never have. We've been going to Steak 'n Shake since they came to this area and I've always gotten cherry vanilla syrup in my cokes, so I have no idea why this woman said this. I ordered a regular coke and it tasted watered down like it had been sitting out for awhile though there was only one car in front of us. I'll avoid this location in the future.

Great Food and Friendly Service - Dined with two friends. We all ordered burgers, fries and shakes. It was late in the afternoon, and only one person was working in the dining area. A large party was seated shortly after us. The server did an excellent job handling so many guests all at once. Our shakes took quite a while to arrive, but we barely noticed. When our server brought our check, she did not charge us for the shakes because of the delay. We were very happy with how she handled this. Paid with the Steak and Shake app. It was easy to use.

Unfortunately, this location is sub-par. Recently reopened and not great. The staff is not friendly at all. Tried to place a lunch order on Thursday, Jan. 12, 2022 for myself and a couple of co-workers. Wanted two orders of #4 -- steak frank and fries. I was told they only had ONE steak frank. REALLY??