Chipotle Mexican Grill

Multiple hairs in my food today. Completely grossed me out and I couldn't even eat the food. Didn't realize until a couple bites in so I'm hoping I didn't eat any of it. Short black hair that I'm not sure if it's from the head, a beard, or god forbid anywhere else. It's nasty and something like this shouldn't happen. A single hair randomly falling on food is kind of a rare expectation. But multiple hairs is either intentional or based on neglect and poor sanitary standards.

The wait time to get your order when it is placed online is ridiculous and does not matter if you pick up inside or by the chipotlane. The staff in there is oblivious and does not acknowledge you or ask to assist you. The sour cream is consistently runny and the food quality has gone downhill. The drive up lane is by far friendly or even great you in a professional manner. Management is clearly not present and if so they should be ashamed and working on customer skills

How hard is it to read the online order? I always think that next time they'll get it right, NOPE! It's nice to order ahead, but I guess anything out of the ordinary is unable to be filled. Extra rice, when there's a button for it, is too much to handle. I like Chipotle. I just know that I must supervise my order being made if I truly want to have the order made correctly.

Possibly the worst carry-out I've ever had, and DEFINITELY the worst tacos. The order wasnt ready (or at least not handed to me) until 20 minutes after the pick up time, so the "crunchy" shells were a cold wet mess. On top if that, the sad pile of mush that was theoretically 3 barbacoa tacos contained only a few shreds of real meat and 1 big blob of fat; even if it had been edible, it still would not have constituted enough meat for a single taco much less 3. Really awful. Stay well bloody clear of this place if you're looking for something to actually eat.

Not sure how long it will last, but I’ve wanted to 1 start every chipotle in Central Ohio for years. The quality and service and classic of this nice excellent steppe has changed dramatically… That being said! Whoever is running this location at the moment makes it taste god, makes you feel welcome, doesn’t groan over a slight special request or look at your in a strange way because you came in after 9:30. It’s a solid location for me!

I used to have no problem placing a mobile order, but I now have to wait until someone is available to ask where my food is because they often do not place food on the shelves but also do not ask those waiting for their names/orders. This always takes such a long time because there’s usually no one available to help since those up front need to prepare food for those ordering in person; moreover, my food is usually not prepared correctly. If you do want to mobile order, I suggest using the drive-thru window (the Chipotlane) because you at least have someone to speak to when you pick up an order. All this being said, I usually only go during dinner hours, so if it’s less busy, you may not have an issue.