Del Taco

I have been there several times, and almost every time they get my order wrong. This last time I was over charged, she rang up all the items in my meal separately, the place was extremely dirty,my food was cold when I received it, and they only seemed to focus on the drive thru. The manager was in the lobby, shooting the breeze, discussing personal information of current employees, extremely unprofessional. Needless to say this last time, was my last time

I will never ever go to this Del Taco again. I don't eat fast food often but when I do, it's usually Del Taco. This one has always been the most convenient for me in terms of hours and location but after today I will drive out of my way to go elsewhere. The drive thru has always been slow and the customer service okay.. Polite with a smile, but never above the minimum expected. Today I ordered the Huervos Rancheros burrito without the beans. A couple bites in I came across hard bits of something black which appeared to be burned meat. No problem, I scooped it out and kept going.. Then I realized there are beans.. Well dang it.. I grabbed a bowl, opened the burrito and started scooping around the beans. I stopped instantly when I spotted a fairly thick black hair In the center of my burrito. It had the little white root still attached. I took multiple pictures and threw my food away. I called my sitter and asked that she toss the little burrito that I gotten for my son. I can stand a mistake in my order, but that's just gross.