Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
54/100
Data Completeness
67/100
Verified Dish
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📷 Photos (3)
Photo 1 / 3
100%
Google Reviews
249
Google reviews
Timothy the manager was awesome! Nada took care of me. They were both very helpful. Super nice. I am from out of town and forgot my wallet and they gave me my shakes on the house. Happy 4th of July. Not often that you run into people this nice. If ever I. High point NC visit Coldstone on 3865 John Gordon Lane.
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Google
THEY DON’T WEAR MASKS! Ice cream is always good, but this night I walked in and walked right back out when I saw the staff making creations without wearing masks. . Go to the location by Costco they wear masks….same owner but I was told staff wearing masks are left up to their own discretion. The employees at the location near Costco obviously understand how Covid is spread. I called this location and Max answered and before I could finish asking my 1 question I was very rudely rush
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Google
Ice cream was delicious, but service sucked - especially from the “young lady” on evening of 4/30.
We tipped $4 on $16 worth of ice cream and didn’t even get a “thank you,” let alone a tip song that the crew is supposed to sing (unless things have changed since I managed a Cold Stone, which I doubt).
Also, I’d suggest management/owners swapping out some of the larger containers of flavors for smaller containers for more flavors … would have loved to have butter pecan as an option as opposed to some of the others.
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Google
Updated- No refund has been issued. Still waiting on corporate.
Store was closed an hour and 20 minutes after it was supposed to be open. Called and called till I finally got in touch with corporate. I honestly wish it was possible to leave negative stars. I was refused a refund and refused to have my cake fixed. Had to run in circles to get the managers number after raising hell. He claims my refund will be back on my account by the end of the day but I guess we will see. The lady in the blueberry jump suit was beyond rude and had the nerve to ask why I was mad.
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Google
Very disappointing trip to Cold Stone today. One employee was nice. The other was extremely rude. Quick to talk before listening. You clearly cannot request that the stone be wiped off before your ice cream is put on it- if I were the manager and one of my employees spoke the way this guy did, they would be fired on the spot.
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Google
The staff is lazy and rude. The young girl with black hair is friendly but She gives small portions and acts confused when you tell her what you want. The older black women is rude and acts as if she is doing you a favor by doing what she is paid to do. I expect better for “top shelf” top price ice cream shop. They should be the ice cream shop equivalent to a Starbucks and some cold stones are, but not this one!
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Google
Came on a Saturday night and expected it to be busy, it was! Waited in the line out the door for about 25 mins before getting to order. But, here’s the catch. When we were waiting on others in front of us to order, the two employees were just chatting away at each other, not working… just standing socializing AND EATING ICE CREAM. With a line of people out the door. I can’t make this up lol
Not to mention the girl making my ice cream had no idea what went in it, I had to ask her to add the Carmel and chocolate chips.
They were out of cookie dough, brownie and Reese’s… at 7:30 pm on a Saturday. This place is a joke
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Google
Employees don’t wear mask and was treated rudely by an the older lady employee. When asked what sized I wanted she rolled her eyes. Had an attitude the entire time.
Google
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