Giannos

Came in for my parents 32nd wedding anniversary with my father who is disabled.. they were awesome when we called ahead and asked for a more private table to accommodate him. The service was good and the food was good, however I take major issue with the manager and the way she treated us. My mother ordered blackened chicken Alfredo for dinner and the dish came out with chicken that was clearly not blackened. We kindly asked that it be replaced with a dish that was correct, the server was kind about it. About five minutes later the manager came over, did not introduce herself or apologize. Instead she explained to us how we were wrong and how the chicken was blackened but the “sauce washed it off” and that we didn’t know what blackened was. She proceeded to explain it to us like we were five. I interjected and informed her that the chicken just was not blackened. She then proceeded to bring the new dish and remind us again, that the first one was blackened, and to explain it again as well. She was condescending in tone and approach, and took an “I’m right and you are wrong” approach when handling it. I’ll take my business elsewhere in the future.