Starbucks

Needed a pick me up for the drive back to Greensboro. This location was almost as busy as the one by my old place in Las Vegas, ran like a well oiled machine. Did an app order for inside pickup and it was done fast. Everyone had a smile on their face too. Keep it up! If I’m ever back in Hickory I wouldn’t hesitate to come back.

Customer service here is incredibly lacking. Rude baristas who act like the customers are a burden to them. I very politely inquired about my mobile order because I had been waiting 15 minutes, and the barista snapped at me with so much entitled attitude. It's her job to make coffee and help customers, if she doesn't like it. The location at 127 is better.

Agreed with other reviewers that the access is a bit wonky- but that’s likely city rules they can’t do anything about. On a trip through the area- placed my order on the app, got off I-40 3-5 mins later and the drink was ready for pickup. I got in and out with no issues but there is, as mentioned, only one in and out so if you get road rage maybe steer clear! My tasty drink kept me rolling another 4 hours or so until I got where I was going- so I was happy.

I love Starbucks but the service at this location tends to keep getting worse and worse. I went in today to order a coffee with the gift card I received for Christmas. I was trying to add it to my app so I could receive stars for my purchase. I couldn’t quite figure it out so I thought I’d ask the cashier inside for some help. Donna was her name and she was extremely rude and told me I either needed to pay for the coffee or step out of line to figure it out. Well you’re defeating my purpose, Donna, as I was trying to get some help. I was very embarrassed and upset. She didn’t ask for my name or anything so I then did not know when my drink was ready and spent about 25 minutes waiting for it. I would leave just a one star review but after I left I called Starbucks customer service and the gentleman on the phone was so nice and apologized for her behavior, gave me the stars I should’ve earned, and refunded me the amount I paid for the drink. He overall was just amazing but I can’t say the same for all the people who work inside this location.