Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
53/100
Data Completeness
56/100
Verified Dish
Add Missing Dish
Contact Information
📞
Phone:
+1 305-821-8535
🌐 Website:
http://www.pollotropical.com/
📍
Address:
7845 Hialeah Gardens Blvd, Hialeah
📷 Photos (10+)
+2
more photos
more photos
Photo 1 / 10
100%
Google Reviews
1
Google reviews
Went in right now to this pollo tropical and ordered a tropichop what I revived is not even half of what a normal serving would look like. I got it served in the shallow plate in which the tostones would be placed in. I have gone to this location multiple times before and have never experience this.
Google
I’m sorry but, this amount of food is unacceptable. Preferred a steak platter with rice and beans and got half of the order served… this is a joke and It feels like they just robbed me for my money.
Google
It can't be fine dining every night. Although my experience at Pollo is inconsistent, today I decided to chance it and it was pretty good. My food was hot, fresh and tasty. Weird that the dining room was completely empty, and they all looked so busy. I guess that is a sign of our times, everyone ordering from home.
Read more
Google
Our room smelled like smoke so had to change rooms. Went to pool which was very dirty with leaves and flower debris. I believe the skimmer not working. We ate at the bistro and was surprisingly good. Was very pleased as not much in area to eat at
Google
I went in today for dinner. The lady preparing didn't even change her gloves after preparing the order before us. I asked her politely to please change her gloves as she was touching the counter while getting ready to prep our food, and she got upset. It took them 30 minutes before we even got our food. This is not great customer service. From my understanding, gloves should be changed after preparing people's orders. Why is it that all Pollo Tropicals are getting like this?
Read more
Google
Ordered a large tropi bowl for pick up, I received a small one. Maybe time to reconsider getting food from Pollo Tropical, it isn’t what it used be… portions are very small now, they’ve become stingy with the amount food. Not what it used to be 👎🏼👎🏼👎🏼
Google
It has been like 5 times in a row that I have been to this location and they never have any cilantro sauce. I asked the employee why that was, as this was now the 5th occurrence. His answer “we ain’t got anyone to make it” I giggled and asked if they had any other sauce, he said salsa is all we have. I have worked in numerous food industries, and this staff and management is not organized enough to ha someone assigned to doing something as simple to fill sauces. Last option asked if I could try my save inside , they advise no sauces inside either. Staff was unprofessional and also gave me the wrong order and attitude when I questioned them !
Zero zero zero
Read more
Google
Apparently menu has changed and they still are learning it. We have to come back few times to the counter because they forgot to put all items of the order; at the end we did not want it to go one more time for the "cilantro sauce"
Food was ok, and beyond that lady at front did not know how to ring what we asked for, she was pretty friendly all the time.
Read more
Google
Explore more in Hialeah
By specialty
Recommended pages
Help improve this page: