Review Red Robin Gourmet Burgers - Henderson

Red Robin serves the best burgers! This location is conveniently located inside the Galleria Mall . We have been coming to Red Robin for years and the food was always consistent. We always order a Mushroom Swiss burger with bottomless Fries and Peppercorn burger. Those are our favorite ones. But this time we had their “Serious meat pizza 🍕 “ and it was fresh baked and delicious 😋. We like it extra crispy which brings out the flavors even more. We were pleasantly surprised how delicious their pizza tasted. Definitely recommend it! Overall: The food was outstanding. Always delicious and juicy burgers or pizzas. Service was attentive and friendly. We felt welcomed and appreciated! The restaurant is beautifully decorated and clean. The atmosphere is very inviting. Great food, great service as always. Highly recommended!

Have you ever been to a restaurant that sells fish and chips but not tartar sauce? Never fear, Red Robin is here. Firstly I tried to go to any other restaurant but I reluctantly went to Red Robin because I felt like at least they are familiar and would treat me right. Wrong! I was sat in the worst seating that I could get and then waited to change seats. After ten minutes of pondering I was sat in the next available table that was available from the beginning but I guess I wasn’t fit for with my family. Once I was finally seated I was asked for my order politely and was served perfectly by my server. That was fine. Apparently there are two servers, one that takes orders and one that brings them. So when you have a server who took your order be so polite and kind, then the server who brings it, has their bare hands on your plate during a pandemic and then spills condiments in your lap twice, it seems a little belligerent and purposeful. Bringing out drinks that are well and far apart from how they are pictured, don’t expect anything to be as advertised. Honestly the sauce that was spilt on me wasn’t worse than the fact that the server spilt every sauce they could on me except the one that was on the menu with my order. I ordered fish and chips. It usually comes with tartar. Well at least the menu says that it comes with tartar but apparently there was none. Actually there was no sauce that could accompany my order, the only sauce available was the ranch that was spilled on my $200 pants… twice! Just because I switched seating I suppose. Lies upon disrespect is all I felt. All in all it was a horrible experience. The waiter who spilled everything never apologized and the manager never showed his cowardly face as expected. Yes I paid and tipped well, hopefully to deter future hatred but honestly this is a whites only establishment with no respect for those who aren’t white. Look around there isn’t one brown skinned employee in sight and with no representation there is no respect. The Mexican family next to me was charged twice with promises of reimbursement for the next week saying the whole mall was acting up when I was charged once in the mall just minutes earlier smh. They even gave me extra sauces of anything but what I asked for to make sure that I knew they had sauce but wouldn’t serve it. I would never spend a dime with this company again, I hope they go bankrupt. Would not recommend, please never eat here!

Food was alright. If you're getting a burger I strongly suggest you ask for no lettuce cause it's that nasty shredded lettuce that just turns into a huge clump of a mushy hot nastiness & it gives off a gross taste. Garlic fries were just soaking in garlic oil I'm assuming cause my friend got normal fries & they were no where near as oily as mine, they were also pretty skimpy on the fries but they bring you more, I don't understand why they just can't give us a bunch beforehand instead of asking everytime we finish them if we want more? I don't know, I found that weird lol The cheese dip was literally the only flavorful thing I had that night.

Location was great, right next to a fun mall! Our server was very nice and gave us great customer service! Food wise, it wasn’t too great. Ordered a burger and at first I thought it was tasty, but it had a sort of “frozen,” flavor to it and it was just nasty. The fries were much better than the burger and the sauces they were paired with made them even yummier. Overall, an ok place to visit. Would try again but wouldn’t have the same burger it was just nasty 🤢

The service at this location is incredible, they really do go above and beyond but tonight I can say my experience was especially good. I have a Gluten allergy and unknowingly put in an order that featured an ingredient that is not gluten free, the staff in the kitchen noticed it and made me a new burger even issuing me a refund for the original even though it was my mistake. Top tier service! Not to mention the manager Ryan who went above and beyond to ensure that our experience was exceptional. This is the kind of staff that makes your regular chain restaurant into something special!

Worked back to back 16 hour days and couldn't wait to get to RR for their steak fries with poppy seed honey mustard! My friend got the 4 cheese melt with bottomless garlic fries and I got a bowl of french onion soup with a root beer float. Service was great and the only reason for the 4 stars (this particular visit would've been a 2 or 3 but overall RR is usually a 4 or 5)...our waitress was very nice and cheery. Food got here in a timely manner, however, the very first thing I noticed was the cheese on my soup was burnt...not even a lil...like the majority of the top. I smell it...and sure enough, smells burnt too. I look over to my friend's food and the bread on his sandwich was burnt too...and the cheese melted on top was extra dry. Ugggh. My float was great but then again how can u mess up a root beer float?? My friend was not offered another soda despite his empty glass at the edge of the table. (We were asked if we wanted more water a couple times) All in all...not satisfied with this visit...we usually don't have any complaints...We'll be back but I'd like to see burnt food discarded and nicely presented food brought out as usual. RR has great burgers and my usual fav is the fish n chips. Bad food once in 50 visits aint too bad.

I can't say enough good things about the manager Ryan. My 9 year old son left his new pair of shoes there and we didn't realize it until we were packing up to go back home. When I called it was after hours and Ryan picked up, he found the shoes and offered to bring them to our hotel 20 min away! This man took time out of his evening to help us out and wouldn't even accept $ for gas! This man deserves a raise, good things will come your way Ryan! Also, our dinner was great and service was top notch. We will definitely come back next time we are here!

Wasn't asked how I would like my burger cooked. So my burger was well done. No one in our group of 4 was asked "how would you like your burger cooked". So much for gourmet burgers. Over priced burger that I had to choke down. Good thing the water was free. Service was mediocre. Won't be back.