Tim Hortons

I try to only go to this Tim Hortons. I am someone with allergies and that comes with many worries so I always ask them not to stir my coffee and serve my Splenda on the side. Not only do they do it right but they don’t make me feel annoying. They have always treated me with so much kindness and even draw smiley faces and stars on my coffee! They go the extra mile and I appreciate them every day for it! They do it right here. Kind humans are my favorite!

I ordered on doordash, one large hazelnut iced coffee and one large caramel iced latte. I got the drinks and they were absolutely disgusting and in the latte there were dark brown pieces that didn’t look like coffee grounds. They also didn’t mix up our coffees at all and they tasted horrible. The most disgusting coffees I’ve ever gotten at a Tim Hortons. I went to this location to ask to exchange them or have them fix them and it seemed like a big issue to the one middle-age lady that was working there. She accused me of not ordering a latte because the cup that it came in was the size of a large iced coffee. I explained to her that that’s what I ordered and that’s what I received . She subtly accused me of lying about it and said we will give it to you this time but next time no. She also said the only thing that was wrong with my hazelnut iced coffee was that it wasn’t mixed up. That wasn’t the only problem, I don’t know how to explain it other than it tasted not even like coffee and disgusting. This wasn’t the location that I ordered the coffees from so I had no problem with them but after that I will not be going back there during the evening shift. The overnight girl that works there is my favorite and she makes my coffees amazing. The lady I had a problem with was also rude to the other staff working there and when I was pulling out she had her hand down the back of her pants. If you can’t resolve a customers problem without attitude or be nice to people maybe this type of job is not suitable for you. You can find a different job if this is how you behave to people.

The staff is friendly for the most part. I normally have to wait 15 to 20 minutes in line for my coffee always to be made wrong. I normally always get a 4 cream 3 sugar in my coffee. I always have to ask for more cream. I never have this problem at any other store. At this store, even asking for 6 cream and three sugar is too hot. This used to be a great location for coffee. I do not recommend going to this location.

We are tourists here and the warm food made me forget about how cold it is, lol! Also the customer service was wonderful- they unfortunately got a rude customer while we were there and handled the complaints with such kindness! Five stars- on cold days, you should absolutely get the hot cocoa, it's heavenly