Reviews of Dunkin'

I went in and asked for 2 donuts then later changed my mind while she was at the register for a half dozen. They not only rung me up for a half dozen but with 2 donuts on top of that. When i saw them take out the box for the 1/2 dozen they gave me a separate bag for the 2 donuts i wanted to order in the first place that i told them nevermind to. When i tried to correct their mistake, one looked at me and said "Youll have more donuts to eat." Never asked if they could fix the problem or if i wanted my money back. The comment was rude and i will never give them my service again.

They messed up on my coffee, I asked for hot coffee four cream 2 sugar, and they gave me a iced coffee, then when I told em it was supposed to be hot they remade it hot with four sugar 2 cream... so it was really sweet... I don't want to dis em but try to pay attention to how people order or your complaints will be through the roof from others.

If I could give 0 stars I would ! By far the worse service ! Today I ordered online had my mother inlaw pick up for me , they forgot my snackin maple bacon wraps (2 of them ) and didn't even give me the right donuts after calling 10 times someone finally answered , girl said oh idk I just got here ok so put someone on the phone who knows ! So the guy said oh well idk what you want me to do , umm how about give me my money back for the stuff I paid for and didn't get or replace my items ?! So he said come back I'll replace your donuts and give you the wraps ok ! So my mother inlaw went back for me guess what now they refuse to give me the right donuts I paid for oh and the wraps are just regular bacon and not the maple sugar like I ordered ! Now I can't get anyone to answer the phone let's not mention the wrap is hard and cold !! I will not be going back to this Dunkin donuts what so ever worse customer service ever and the people are rude as they come !

I placed order on 7/22/21 at 6:54 arrived @ 8:42 for pick up cashier ignored me till I called out asking about an order for me she smirked at me and said I have an order for Nicole we've been having technical issues and walked away looking at other customers smiling she was recently hired and every time I am late for work because she never has my order ready and she is rude. I Paid for order I didn't receive and she didn't offer any help

I’m a daily Dunkin person and this is hands down one of the worst locations I have been. Seems that there is a lack of management and training. I have ordered on the app 5-10 minutes prior to showing up and my order isn’t ready or there are no employees to be found. I have been waiting before and watch the employee walk in from talking in Walmart. I have also ordered on the app and the location isn’t open yet and I’m out the money for the order. No phone listed to call and contact management.

I honestly wish I could rate this place zero stars. The past two times I went were awful. Last week they missed half of my order for a doughnut and iced coffee, I got an iced coffee but no doughnut. Then today after waiting for acknowelment I got an iced latte during the two dollar hours and they over changed me. Then proceed to tell me I could not get cream in my drink because it already has milk.