Runza

Literally the worst experience I’ve had at a Runza EVER!!! Pulled up and ordered my usual and the lady was so rude about my simple request for Lowery seasoning salt on my fries. Not only did I not get Lowery’s seasoning on my fries but they were the worst fries I’ve gotten from the franchise. I certainly don’t plan to return to this location.

I'm definitely a regular at this Runza. And every single time I'm there, ordering the same thing, they are consistently perfect on every order with the best quality of ingredients every single time. The manager, Mike, is excellent with customer service and friendliness. One time their payment portal went down before I could pay and they comped meal. No other fast food restaurant anywhere in Nebraska even compares to the quality, cleanliness, and friendliness of the Gretna, Runza. 10/10 would recommend dine in or drive thru!

Absolutely horrible drive thru experience with this particular Runza location that I visited. First thing, I was told by an unfriendly and not apologetic worker at the drive thru window that I could not order a Runza because of a 17 minute wait. Apparently they didn’t not have these ready even though Runza is the name outside the building. Obviously being a ex-restaurants GM and having food ready by the manager on duty wasn’t doing his or her job correctly. I was not offered a substitute or discount for ordering something I did not want. Being as though I was working and this was a so-called fast food restaurant I didn’t have time for a 17 minutes wait. Also keep in mind I was the only person in the drive thru when I pulled up. Then I presided to order a hamburger as a substitute assuming that there would be some kind of discount for not having a Runza sandwich ready at a Runza Restaurant! Which I then asked the girl at the window to get a manager so I could speak with them about a discount, which she gave me an attitude about. Then came back with no manger and offered an incredible 10% discount, which I assume was an employee discount. So I decided to drive off with no food, because I’m my opinion and all the restaurants I’ve managed that was an insult to me for my inconvenience. Will not be coming back to that location ever again!!! If I could give it no stars I would.