Cousins Subs

I currently work at a Cousins not too far from this location, but I was in the area, so I thought I'd stop at this location. I expected so much more, but was disappointed. There wasn't any greetings or conversation starters from the employees which wasn't welcoming. The employees acted like they didn't want to be there. They were quiet, not talkative, and one employee had earbuds in their ear while working. The cashier didn't know what soups they had today or what flavors of shake they offered. There wasn't any ice in the ice machine. There were crumbs on the tables and floors. My boyfriend ordered a steak philly which didn't come with much meat. I ordered a sandwich and a bowl of broccoli, which was very thick and a brown color rather than a yellow color. From my experience, they were either low on broccoli or haven't been stirring it often and letting it sit. I would be embarrassed if I served the soup that was given to me because I know how things should be. I will not be coming to this location again and would reccomend a different Cousins Subs.

I went to this location expecting to be treated like a disruption instead of a guest, based on the fast food service industry lately, but I was pleasantly surprised! I was welcomed right away at the counter by a very friendly employee (possibly manager or assistant manager) who had his facial hair properly covered for food service. He was patient while I tried to figure out what my husband wanted while I was on the phone w/ him and after I placed my order, I had to add something and it was done with utmost courtesy. The food was promptly prepared by another super friendly employee who also handed it to me. Everything was correct and delicious. Friendly, efficient and correct order. It's hard to find one out of 3 these days at a restaurant, but this one nailed it! Good job Cousins on 74th and Layton!

Food is good but they can only get order correct occasionally. Ask for “no onions” and we get onions. Ask for “no meat” and we get meat. The list goes on and on. But this is not only an issue with this location. Common problem at most cousins subs. When I spoke with a regional manager he said it was software issue - but that was a few years ago and issue continues. I did send a note to customer service several days ago with no follow up. Makes me sad because we like the quality and supporting local but it is not worth getting food “to go” and discovering errors after getting home. We should have given up on all Cousins subs years ago.

Honestly, the experience was ok, sandwich was a total mess split in half and wrapped all crazy. I did feel the need to give 5 stars though just because of one WONDERFUL employee! Thank you so much Cole for taking my order today. Wonderful attitude, wonderful customer service skills, and wonderful leadership when talking to your team. As someone who has worked in food service and is now a manager in another service industry field- Cousin's is lucky to have you!

The lady making our subs didn't have gloves on and was sporting a bandage on her finger tip. We stopped her from continuing and got a refund. The manager said he was too busy doing inventory to notice but never did make her put gloves on. We contacted corporate and they said they were meeting with the owner that night and they would have the owner call us. It's been a week and no call from anyone

Always grungy inside. Majority of workers don't seem to care. My mint shake was straight liquidy,no thickness. Not long ago ordered a ham sub and the ham had clots(blood)all over it (from the pig). I was sooo disgusted. The younger woman making my sub should have tossed those pieces,NEVER putting them on someone's sandwich. I was appalled&utterly grossed out. Returned once since then but just read a review of a worker the other day making a sub without gloves on sporting a band aid. I'm done. I'll never go back again.