Pizza Hut

Just got delivery of the dinner box, pizza is about 50% crust with barely any cheese or sauce covering it. Cheese bread sticks only have cheese on 3 of the 5. Was told i can wait 70 minutes for them to remake and resend it or get store credit. Told them i only want a refund because why would i ever order from there again with this kind of service. Said I'd eat the parts of this one that were pizza and they could send a new one. She told me I'd have to return the 'pizza' if i wanted a new one. Told her to just refund me for it and she said the people above her told her not to do refunds. I said thats unacceptable and asked to talk to anyone above her and she angrily said 'Fine we'll re make it and send it now' and then hung up. We've been ordering from this location for years and have had some issues but never anything like this before. Edit: 68 minutes later and the remade one does look like they actually tried this time. Leaving review as 1 star because of the tone of service from the manager when i called still has me feeling like they we're not happy they had to resolve the issue.

Dont keep a customer waiting for 30 min. When they call just so he can change pick up time. And it sounded really sketchy when I made a order at one pizza hut and they call me saying they have to close at two do to a corona virus. Spread in restaurant. So i had to do my order at a different store all over again. It sound like the restaurant just wanted to close early.

I had garlic par. Chicken and it was no sauce. I felt they could of put a little more sauce. It look like I had bake chicken. Besides that it was good. 3 weeks later... I picked up my food. Not to bad. I ordered online and it wouldn't let me pick a time. So when I picked up my food and had been sitting there and wasn't as hot as I like it. Website was acting up and took me an hour to order so it wasn't the restaurants fault.

I spend 3 min waiting for them to answer my call, when they finally answer the delayed echoes were so bad and distracting I struggled to properly communicate. it didn't help that the lady answering my call had poor English, common guys. and BOOM THEY HUNG UP ON ME!?! I said delivery, my phone#, my name and that's it! hung up! I called back and they answered but I couldn't hear and nobody responded. feb 24 2022 @4.45pm very frustrating