Whataburger

We travelled to Grapevine for a baseball game and I placed an order for curbside pickup to quickly pickup and be back to the game since it was only 7 minutes away. I arrived at the restaurant parked in spot 1 and checked in. The app said my order would be out in 10-15 minutes. 35 minutes later my order was still not out and the restaurant was empty. I waited another 5 minutes, still nothing. I had small children with me, so I reluctantly got out and went in to check on the order. The cashier was clueless and went to try to "find" my order. The manager was unapologetic and I saw that a bag of food was sitting on the counter unfinished. They threw some cold fries in the bag and then advised me that several items I had paid for were out of stock. They didn't offer a refund (the order was paid for online via debit/credit). They also didn't remake the cold food. I spent almost $50 for food for kids and by the time we made it back to the game, it was over.

Whataburger is the Chic-fil-a of burger chains. It it amazing? Objectively speaking, not really. However, it is good and it's good every single time from location to location. The fries are always good, the burger is always good and the toppings have always been fresh (unlike so many other chains). The consistency of an above average experience is what makes Whataburger worth the visit. This location was no exception.

The burgers are good. Keep expectations very low for speed. I always spend at least 10 minutes in line, but usually longer. You do typically get fresh hot fries, though. I also usually try to order a Jr burger and it is 50/50 whether I will get it...and I also cannot predict what size meal I will get. Even when I specify a size, it may not be that. So, I just go with low expectations and get what I get. Wish it wasn't so expensive for fast food given these circumstances.

Took at least 35 minutes minimum to get our food, granted the food was decently good, but 35 minutes is a new record for a fast food restaurant. Also, the milkshake machine was down. The guy that took our order was not very enthusiastic about ANYTHING. I know there is a shortage of people to work right now but this place was PACKED with employees. I see why the food took so long and their milkshake machine was down. Not cares whatsoever. We eat Whataburger ALL the time, but not at this location and will never come back.

Took a long time to get my food. No regular ketchup left, only spicy ketchup left. Grandson not a big fan of spicy ketchup. Since we were staying in a nearby hotel, had to stop at a convenient store and purchase regular ketchup! Not the cleanest of the places I have visited. Maybe they had rough day.

I wait 26 minutes for a burger, the restaurant was completely empty just 2 tables and they were already eating. After the 26 minutes waiting on the burger they realized they didn’t have fries done so I did have to wait almost 4 minutes more for the fries. The employees at the front were standing there just walking around extremely slowly doing nothing for 30 minutes. Never coming back to this place. It’s a shame how they play with your time

The meals were good, the server did not bring condiments to the table. The unsweet tea canister was empty, I brought it to the cashier’s attention. We ate our whole meal and still unsweet was brought out. I asked a second time. Then it was brought out and I finally was able to have unsweet as our family was leaving.