Blake's Lotaburger

So after the restaurant we had planned on going to was closed, we stopped at Blake's Lotaburger. It happened to be national onion ring day, so we chose onion rings. I had a chicken sandwich with hatch green chili added and my husband had a New Mexican style lotaburger with a chocolate shake. The food was amazing, the onion rings were so good, and the hatch green chilies on each sandwich were perfection. I would recommend and will eat there again when in Gallup.

We were interested to try a New Mexican fast food chain we'd never heard of before. Now we understand why. This place is disgusting. First, the fried chicken tastes like day-old grease, the "Blake's sauce" is bland, the bread was tasteless, and everything else was just bottom-rung fast food monotony. What really changed the game was the black hair my mom found in her chili dog. When I very politely showed the staff member, he didn't apologize, just kind of shrugged and said he'd make her another one. I declined, as my mom was definitely off her appetite by then. While she took over, boomer-style, to take the complaint up a notch and ask for her money back, I looked around a bit and found two rat traps around the back and side. Then my daughter used the restroom and found nasty water standing around the toilet and the sink. The booth seats were dirty and greasy, and there was just detritus all over the floor everywhere. Do yourself a favor and eat elsewhere.

Very bad. Customer service instead of correcting mistake. The employees would rather argue with customer and blame customer for their mistake. Yelling behind the counter and each employee refused to give their name. But continue to argue..meal sitting on counter for 20 minutes and a soggy bag should explain it all. Very dissatisfied. Then you can't complain when u call because the computer takes the order..

Could not find any other restaurant open at 6:30pm on a Saturday night. Went to this place as a last resort. Country music was so loud and obnoxious that we had to yell our order several times to get it right. Paid $20 for two burgers and two fries. Got two costco budget patties way too small for the bun, some lettuce, a tomato slice and one pickle slice. It was dry and had no taste. French fries we're barely cooked, gummy and no salt. This from a restaurant that has three menu items.